Service Desk Specialist

Join our Flash Team as a Service Desk Specialist!

 At Flash, we are revolutionizing urban mobility and parking. We provide innovative, scalable solutions that enhance mobility, reduce congestion, and improve the overall parking experience. Our comprehensive platform integrates hardware, software, and mobile applications to deliver seamless and efficient parking management. Join us in shaping the future of mobility and making a positive impact on urban living.

The Service Desk Specialist is essential for handling complex issues that exceed the capabilities of Client Services Representative, serving as a critical escalation point for urgent and/or more complex issues. This role requires thorough information gathering based on the urgency and priority of each case before escalation to senior resources. Analysts participate in on-call and after-hours rotations to ensure continuous support. The position demands strong problem-solving skills, excellent communication, and a proven ability to manage high-pressure situations efficiently.

About You / What We’re Looking For:

A Service Desk Specialist candidate will be successful in this role if they have a technical and inquisitive nature, strong sense of teamwork, and a desire to help resolve problems.  This person is customer-service oriented with a strong sense of urgency and is comfortable in a fast-paced environment.  A Service Desk Specialist possesses strong documentation and soft skills and is comfortable switching gears and operating within multiple systems.

Education:

• High school diploma or equivalent

Knowledge, Skills and Abilities

• At least two years of client facing technical support experience
• Exceptional communication and soft skills
• Experience with troubleshooting methodologies and quality testing
• Prior help desk or call center experience required
• Documentation skills
• Decision making and time management
• Experience in Support ticketing software
• Working knowledge of LAN/WAN networks
• Ability to work diligently and utilize problem-solving to fix issues and ensure functionality.
• Ability to read, write, speak, and understand the English language in a business environment
• Comfortable with working autonomously and self-motivating
• Reliability, Accountability, Responsibility, and a team player

Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.