Service Designer - GTM Transformation

Why We Have This Role

At Qualtrics, recognize that successful transformation execution relies on strong leadership, communication, and collaboration between teams. The Transformation Service Designer acts as a key agent in bridging internal teams to deliver on a key success pillar for Qualtrics: Simplifying our business. You’ll be a key leader within the Qualtrics Transformation Office whose mission it is to accelerate critical companywide strategic priorities. You’ll partner closely with IT and Sales to overhaul the internal Sales user experience design, through implementation of various new SaaS tech stack solutions. You’ll serve as a catalyst for change, collaborating with Six Sigma process experts who uncover opportunities for transformational efficiency improvement, and help bring major changes to life.

How You’ll Find Success

• User-Centric Design: You have developed transformational user experience designs, developing the vision and reimaginging workflow designs to deliver significantly improved efficiencies across GTM teams (Sales, Customer Success, Finance, Deal Desk, Legal).  You showcase system wide thinking, and are adept at building solutions that deliver for for users E2E across various systems/tools and workstreams
• Quote to Cash: You have experience working through Q2C transformations, implementing new software systems (e.g. Salesforce CPQ, Zuora, Stripe, RevPro, Ironclad) and building user experiences to navigate across platforms and deliver delight for various user profiles within GTM
• Thrives in Ambiguity: You are a champion of change, helping others see through complexity by surfacing approaches to structure problem solving, guide, creating clear paths to move complex work forward, and simplifying next steps to provide clear guidance to stakeholders
• Visionary thinker: You can see systems and processes end to end, and act as a champion for change. Highlighting unforeseen gaps, showcasing a new way of thinking, and implementing solutions beyond what is asked for by the end users. You can listen, absorb, extract insights and build prototypes that deliver on user needs while balancing and also delivering critical business outcomes.
• Business Impact Driven: You leverage data and obsess over user feedback to prioritize efforts and inform design decisions, creating user experiences that drive meaningful impact and results.
• SaaS Sales Expertise: You bring a depth of experience partnering designing flows for Sales users.  You have a keen understanding of how Sales front-line teams work, which allows you to build solution designs that simplify our sales processes and improve workflow efficiency.
• Continuous Improvement: Showcase and nurture a culture of experimentation within teams, by building roadmaps to help to test, validate, and refine new growth and productivity strategies.
• Balancing Big Picture & Details: You’re adaptable and comfortable moving between design and implementation phases, seeing both the bigger picture while honing in on actionable details, as needed day-to-day.

How You’ll Grow

• Strategic Influence: Your work will directly impact Sales productivity & performance, allowing you to engage with leadership and influence business strategy.
• Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization, providing pathways for professional growth.
• Collaboration: You work seamlessly with cross-functional teams, and stakeholders at various levels, seeking input and feedback to build new designs and rapidly iterate to refine.

Things You’ll Do

• Redesign user interfaces and workflows within Salesforce, along with other internal systems and tools, to streamline processes for sales teams.
• User Workflow Analysis: Conduct user research and gather feedback from sales professionals to inform design decisions and ensure solutions meet their needs.
• Implement Best Practices: Establish design guidelines and best practices for all internal user experiences, ensuring consistency and quality across platforms.
• Collaborate on Solutions: Work alongside Sales leaders and other stakeholders to identify issues and pain points, developing creative solutions to enhance productivity.
• Monitor Performance: Track the effectiveness of design changes through user feedback and performance metrics, iterating on designs as necessary.
  • Sample OKRs:
    
    • Increase user satisfaction scores for internal tools by 35% through optimized design.
    • Reduce time spent by sales teams on administrative tasks by 25% via streamlined interfaces and workflows.

What We’re Looking For On Your Resume

• 5+ years of user experience design, particularly in Sales-focused environments, designing improving Salesforce experiences and implementing new back-end tech stack solutions (e.g. Zoura, Stripe, Netsuite or similar back-end platforms).
• A portfolio showcasing your ability to create engaging and effective user experiences, particularly for internal users, and explanation of impact delivered.
• Familiarity with Sales order processing, invoicing, and revenue recognition workflows.
• Proven track record of collaborating with sales teams to understand their needs and translating them into impactful design solutions.

What You Should Know About This Team

• High-performing, agile individuals who think strategically and execute with speed
• Innovative: We value creativity and encourage experimentation, fostering an environment where new ideas are welcomed.
• Focused on Impact: Your work will directly support our sales team’s success, making a tangible difference in their day-to-day operations.
• Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates.
• Career Development: We prioritize career growth and provide ample opportunities for ongoing learning and professional development.
• Enthusiasm & Optimism: We maintain a supportive atmosphere where everyone’s contributions are valued, and celebrate cross-functional successes achieved together!

Our Team's Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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