Senior System Engineer (IT)

Company Overview

Valimail is a fast growing, venture funded startup and the leader in Email Authentication as a Service. Here is your chance to get in on the ground floor at an important technology innovator and to help build a major business service category. We have built a revolutionary platform on top of open standards — DMARC, DKIM, and SPF — for the first time it makes it possible for any organization to protect itself against email impersonation. Valimail pioneered the notion of automated email authentication, with innovative components like our DNS-based Authenticator (including our patented Instant SPF). We’re committed to building a more trusted email ecosystem.

Frequently cited statistics show that women and underrepresented classes will only apply to roles if they feel they meet 100% of the qualifications. At Valimail, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need in the future. NO ONE ever meets 100% of the qualifications. We hope you're open to learning new skills in order to grow with us. Make our team, your team!

Position Overview

As a Senior Systems Engineer (IT) at Valimail, you will own the Build side of our IT team, focusing on creating, designing, and maintaining clean, scalable, and secure systems. This role is ideal for someone with extensive experience across IT systems, a passion for automation, and a drive to continually refine and optimize processes.

You'll work with our core systems, including macOS, Kandji, Okta, Okta Workflows, Jira, Slack, Zoom, ChatGPT, and Google Workspace. Your goal will be to implement systems that are precise, resilient, and aligned with our values.

What You'll Be Doing

• Design, build, and maintain scalable systems with a focus on automation and security.
• Respond to and resolve support tickets with an emphasis on customer satisfaction and follow-through.
• Leverage tools like Okta Workflows and scripting to streamline processes and reduce manual tasks.
• Manage and improve onboarding/offboarding processes for new and departing employees.
• Conduct and support monthly security and compliance tasks, including User Access Reviews (UARs) and secure configuration standard implementation/review.
• Proactively enhance and ensure IT systems align with security requirements, supporting SOC 2 and FedRAMP compliance initiatives.
• Reverse engineer and optimize existing IT systems to improve reliability, scalability, and efficiency.
• Collaborate with the IT and Security team to identify areas for improvement and implement solutions.
• Document all systems, architecture, and processes with clarity and precision.
• Serve as a subject matter expert across our core IT tools and systems.
• Plan and lead projects such as upgrades, migrations, or new implementations with detailed timelines and deliverables.

About You

• 5+ years of experience in systems engineering or a similar role.
• Deep knowledge of macOS, Kandji, Okta, Okta Workflows, Jira, Confluence, Slack, Zoom, ChatGPT, and Google Workspace.
• Proven ability to design and implement automated workflows and systems.
• Strong analytical skills with an obsession for detail and precision.
• Exceptional written and oral communication skills, with a focus on clear, concise documentation.
• Self-motivated, values-aligned, and committed to follow-through.
• A proactive approach to identifying and solving problems, with a focus on continuous improvement.

Bonus Points

• Familiarity with security compliance frameworks (e.g., SOC 2, FedRAMP).
• Background in managing IT systems in a fast-paced, remote SaaS environment.
• Experience in scripting languages (e.g., Python, PowerShell, or similar).

Who We Are

Valimail is the global leader in zero-trust email security. The company's full line of cloud-native solutions authenticate sender identity to stop phishing, protect brands, and ensure compliance; they are used by organizations ranging from neighborhood shops to some of the world's largest organizations, including Uber, Splunk, Yelp, Mercedes Benz USA, and the U.S. Federal Aviation Administration. Valimail is the fastest-growing DMARC solution with the largest global market share and is the premier DMARC partner for Microsoft 365 environments. 

Valimail is an E-Verify Employer. For more information on E-Verify, review the posters here. 

Why Join Us?

• Competitive pay + participation in employee stock option plan. The anticipated salary range for this role is $125,000 - $135,000 based on actual title and commensurate experience. 
• Comprehensive health, dental, + vision coverage
• Six weeks of paid parental leave for all parents, and an additional 6 weeks for parents giving birth
• Remote First Company, you can work anywhere within the US
• Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

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