Senior Strategic Partner Manager - Hybrid

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is seeking a Senior Strategic Partner Manager to oversee and grow key strategic partnerships that drive customer acquisition and revenue growth. In this role, you will manage our most influential payments and fintech partners. Success in this role will be achieved by aligning partner incentives and strategic motivations to maximize mutual business outcomes.

What You’ll Do:

• Manage & Grow Strategic Partnerships – Build and maintain relationships with decision-makers at executive and management levels, ensuring strong alignment and growth opportunities.

• Develop Data-Driven Success Metrics – Work with partners to define key performance indicators (KPIs) that drive merchant adoption and revenue growth for both parties.

• Drive Partner Engagement & Marketing Collaboration – Partner with the Marketing team to create and implement communication strategies that maximize product adoption and retention.

• Act as the Primary Liaison – Serve as the primary point of contact and product owner for strategic partnerships, ensuring seamless communication and execution.

• Ensure Smooth Merchant Migration – Work closely with BigCommerce’s Product Team and partners to facilitate merchant transitions while maintaining product and solution continuity.

• Achieve Revenue-Based KPIs – Define and exceed quarterly revenue goals through strategic partner collaboration.

• Develop Expert Knowledge – Gain a deep understanding of BigCommerce’s products, services, value propositions, and competitive landscape to inform strategy and decision-making.

• Lead Go-To-Market Strategies – Collaborate cross-functionally to develop and execute go-to-market plans, including new integrations, features, and market expansions.

• Monitor & Report Performance – Maintain accurate reports on pipeline, forecasts, leads, opportunities, and revenue impact.

• Represent BigCommerce at Industry Events – Travel as needed to industry conferences and partner meetings to strengthen relationships and identify growth opportunities.

Who You Are:

• A strategic thinker with a strong sales or partnerships background who excels at aligning partner motivations with business goals.

• Experienced in managing high-value partnerships – 7+ years of experience in partner management, indirect sales, or business development within a $50M+ company.

• Knowledgeable in SaaS and eCommerce – Experience working within a Fintech/Payments or eCommerce ecosystem, driving adoption through partnerships.

• Revenue-driven and results-oriented – A self-starter with a proven ability to achieve revenue quotas and measurable KPIs.

• A strong communicator & relationship builder – Excellent written, verbal, and presentation skills, with the ability to influence and engage stakeholders at all levels.

• Analytical & business-savvy – Strong negotiation skills and the ability to structure creative, complex deal terms from initial discussions to contract execution.

• Thrives in fast-paced environments – Capable of maintaining focus and effectiveness under pressure in a dynamic industry.

• Willing & able to travel as needed to meet partners and attend industry events.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

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(Pay Transparency Range: $130,000.00 - $220,000.00)

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.