Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.
Roadie is seeking a Lead Site Reliability Engineer to join our growing Technical Operations Team. We are looking for a leader with a proven track record of managing high-performing SRE teams in high-availability, mission-critical environments. The ideal candidate is a strategic problem solver with deep expertise in site reliability best practices, DevOps principles, AWS and GCP, Kubernetes, and automation. You will play a key role in driving reliability, scalability, and operational excellence across our platform.
What You'll Do
- Lead and mentor teams focused on enhancing platform reliability, optimizing uptime, and improving software delivery, observability, and infrastructure operation
- Architect, maintain, and optimize production and non-production Kubernetes clusters (EKS), as well as Elasticsearch (ES), MSK, RDS, and ElastiCache (Redis) clusters
- Design, deploy, and manage monitoring and logging solutions using Prometheus, Loki, Thanos, Grafana, OpenTelemetry, and New Relic
- Strategize and collaborate with cross-functional teams to proactively identify bottlenecks, optimize resource utilization, and prevent system failures
- Define and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability improvements
- Automate and streamline operational tasks, reducing toil and increasing efficiency across engineering teams
- Plan and forecast service capacity and demand, optimize costs, and fine-tune system performance
- Lead troubleshooting initiatives, post mortems, and resolve production and non-production incidents, ensuring high availability and performance
- Participate in and manage a 24/7 on-call rotation, responding to incidents and driving post-mortem improvements
- Willingness to work non-standard hours to facilitate production upgrades or deployments on occasion
Technology We're Using Now
- Python, Ruby on Rails, Golang
- React/Redux, Objective-C and Swift, Android
- Postgres, Redshift, Redis, Kafka
- AWS/GCP
- Docker/Kubernetes
- OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
- Git/CircleCI
- ArgoCD
What You Bring
- 6+ Years in various SRE roles
- 6+ Years in various DevOPS/System Engineering roles
- 3+ Years in leading and managing SRE teams
- 6+ Years of experience building and managing production Kubernetes infrastructure
- 7+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
- Experience with Infrastructure as code such as Terraform or Crossplane
- Experience with CI/CD Development tools (CircleCI, etc.)
- Experience with GitOPS Tools (ArgoCD)
- Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
- Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
- Must be able to work independently, be self-motivated and handle multiple priorities
- Comfortable working in a fast-paced agile environment
Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done
This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S.
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