Senior Product Owner of Billing & Payments (Zuora)

LastPass is looking for Senior Product Owner of Billing & Payments: 

LastPass is seeking a Senior Product Owner of Billing & Payments to join our Commerce & FinTech Systems Team. This role is pivotal in driving the scalability, automation, and optimization of our global billing and payments ecosystem, enabling frictionless commerce experiences for customers across all segments. 

As a strategic owner, you will define and execute a product roadmap for Zuora Billing and payment platforms, ensuring operational efficiency, compliance, and seamless integration with LastPass’s broader go-to-market ecosystem. Your work will be instrumental in unlocking revenue growth, enhancing customer satisfaction, and driving digital transformation within the company’s subscription-based business model. 

About the team: 

You will join the Business Technology (BT) organization, reporting to the Director of Commerce & FinTech Systems. 

The Commerce & FinTech Systems team is a key driver of LastPass’s global expansion, revenue operations, and customer monetization strategies. By partnering across Finance, Revenue Operations, Marketing, Sales, Customer Experience, and Engineering, this team delivers scalable financial infrastructure and processes that support business growth and operational excellence. 

If you are passionate about solving complex challenges, scaling enterprise billing solutions, and building a world-class digital commerce platform—this is the role for you!  

Who will you work with? 

Please note: While this position is remote, we prefer candidates who can work EST or CST hours to ensure alignment with business needs.

You will collaborate with a diverse and talented group of cross-functional stakeholders, including teams across BT, Product, Marketing, Sales, Finance, and Engineering. This team plays a mission-critical role in enabling a seamless, omni-channel digital-first experience for LastPass customers and users. 

What are some of the exciting challenges you will be working on? 

• Own and enhance LastPass’s Zuora Billing platform, ensuring its scalability, compliance, and operational efficiency to support the company’s rapid growth
• Lead the design and execution of payment processing workflows, integrating platforms such as Cybersource, Adyen, and NetSuite to ensure seamless financial operations.
• Own the product backlog and drive initiatives to improve billing accuracy, payment reliability, and subscription lifecycle management, including contract amendments, renewals, and cancellations.
• Partner with Product and Marketing to unlock new revenue growth opportunities by enabling pricing strategies, promotions, and discounting models.
• Collaborate with Salesforce and Data Engineering teams to ensure seamless data flows between CRM, billing, and financial systems, reducing friction in customer purchases and renewals.
• Drive automation initiatives to streamline billing, invoicing, payment reconciliation, and compliance workflows across Finance, Revenue Operations, and Accounting teams.
• Define and document technical and operational workflows, ensuring alignment with internal stakeholders and external compliance requirements (SOX, PCI).
• Act as the subject matter expert and escalation point for billing and payment system challenges, providing strategic guidance and hands-on resolution.
• Continuously assess market trends and emerging payment technologies to keep LastPass at the forefront of digital commerce innovation. 

What does it take to work at LastPass?  

• Experience as a Product Owner or Business Analyst in a SaaS company, focusing on billing and payment platforms. 
• Hands-on expertise with Zuora Billing, Stripe, ChargeBee, or other subscription billing and payment solutions.
• Experience integrating billing systems with CRM platforms (e.g., Salesforce) and ERP solutions (e.g., NetSuite).
• Deep understanding of subscription billing models, payment processing, and revenue workflows in a SaaS environment.
• Proficient in SQL and data analysis to troubleshoot, analyze, and optimize system performance.
• Strong collaboration and communication skills, with the ability to align cross-functional teams on priorities and deliverables.
• Proven ability to drive automation and process improvement within billing and payment systems to support scalability and digital transformation. 

It's great, but not required:  

• Solution Architecture experience, particularly in designing and implementing scalable billing and payment integrations.
• Knowledge of financial compliance standards, including SOX and PCI compliance.
• Experience with Agile methodologies and tools such as Jira for managing product roadmaps and delivery.