Senior Product Manager

Favor is committed to building a world-class team that shares a passion for products that make a difference for our users and our business. Do you get a thrill when you impact hundreds of thousands of users? Do you want to work for a purpose- and values-driven company in a high-growth environment? Are you excited by the challenges that arise in a three-sided marketplace?

As a senior product manager at Favor, you will be critical in building products that bring fresh delivery to Texans far and wide. Our senior product managers are user-driven, creative problem solvers who serve as strategic partners to people across the company. They are embedded into an engineering squad and are responsible for setting their domain’s vision and strategy, determining what’s on the roadmap, and supporting the squad in day-to-day execution.

The Help & Support Senior Product Manager will focus on enabling high-quality support experiences for our customers, delivery drivers, and key merchant partners. Products for this squad include end-user help and in-app chat flows, AI-powered support experiences, internal support tooling, and integrations with vendors like Salesforce and Sendbird. This senior product manager will be a strategic partner to the Support and Operations teams, fostering an extreme focus on hospitality and excellent service for our customers. 

What you'll do:

• Independently own all aspects of product management within your domain: vision, strategy, roadmap, delivery, experimentation, organizational readiness, and outcomes.
• Work cross-functionally with stakeholders and executives to build support for the product vision and roadmap you create.
• Deeply understand the competitive market, user needs, technology landscape, and product data and analytics to decide what to prioritize.
• Partner with user research, design, engineering, and stakeholders to develop solutions to important problems facing our users and business.
• Lead the product development lifecycle, working with designers and engineers to produce a groomed, prioritized backlog of user stories.
• Expertly break down complex initiatives into incremental milestones we can deliver.
• Serve as a trusted subject matter expert for colleagues in product, engineering, and beyond.
• Foster user-centricity and relentlessly advocate for our customers, Runners, and merchants.
• Communicate effectively at all levels of the company.
• Set the best product management practices standards for more junior product team members.

Skills you have:

• 5+ years of experience in product management. An ideal candidate has experience launching products at scale within an agile software development environment, leading teams focused on helping and supporting products, and managing vendor relationships and integrations.
• We value having many diverse perspectives on our team. A degree in computer science, business, or a related field is a plus, but not required. 
• Experience working directly with engineers, designers, business analysts, and data scientists — and an ability to ‘speak their language’ when needed.
• Possesses a deep understanding of technical implications and leverages this knowledge in roadmap planning.
• Demonstrated ability and confidence to lead and drive alignment across cross-functional teams, including navigating ambiguity and adversity.
• Excellent communication, presentation, and organizational skills.
• Strong attention to detail. 

Who you are:

• Thrives while leading in a fast-paced, regularly changing environment. You turn chaos into order, and you love doing it. People look to you for guidance in times of turmoil. 
• Is most comfortable when there’s too much to do. You aren’t easily overwhelmed, and you prioritize tasks naturally. You’re not afraid to focus on one thing at a time when it’s needed. 
• You have a high dynamic range, can see the big picture, and are comfortable diving deep into the details. You’re not above rolling up your sleeves and doing the grunt work. 
• Loves great products. You are excited by thoughtful design and appreciate attention to detail and fine craft. 
• Confident but humble. You can decide with the wisdom to change course as soon as needed, and have the ability to collaborate with a diverse group of individuals without drama.

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.