Senior Manager, Quality Assurance

LastPass is looking for a Senior Manager, Quality Assurance who will lead a group of test engineers. The test teams are responsible for ensuring quality across a broad range of platforms and product areas.  In addition to being responsible for the people management and career development of their team, Test Managers will be expected to own and direct quality discussions, test planning activities, and oversee the overall quality health of their area. 

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with? 

Please note: While this position is remote, we prefer candidates who can work EST or CST hours to ensure alignment with business needs. You will be leading a team distributed throughout North America and Europe.

In this role, you will work with your team members and with people across the engineering organization including technical project managers, product engineering managers and architects.  You will also engage with senior leadership to report on the state of quality in the organization. 

As a Senior Manager, Quality Assurance you will:  

• Lead and mentor a group of Manual QAs, Software Developer Engineers in Test, and Release Managers who are embedded on Agile teams
• Ensure the team has the right competencies to deliver their projects  
• Actively remove blockers to the team’s success
• Work with team members to establish and achieve goals while ensuring all team members receive continuous quality feedback  
• Manage delivery and expectations around time and quality, working with stakeholders to clearly communicate expectations and needs
• Own Test Management and the testing approach for various cross-team projects and initiatives
• Guide and manage the team through challenging topics and priority shifts   
• Understand customer pain-points, advocate for delivering real customer value, and be the voice for quality
• Provide metrics, KPIs and data-driven risk assessments to senior leadership that demonstrate the maturity level of quality on teams and across projects
• Be actively engaged in the full software development release cycle from requirements gathering to the final release to production
• Promote a supportive, inclusive and collaborative culture within the Test organization
• Work with stakeholders and team members to understand and validate compliance and security requirements 

What are some of the exciting challenges you will be working on? 

Technical Leadership 

• Establish standards around reporting, metrics and markers of quality
• Drive the assessment and management of risks release over release with the goal of facilitating clear decision making on quality impacts to our customers
• Evaluate and provide guidance on tooling, testing methodologies and best practices
• Shepherd the team through the full test lifecycle from the requirements gathering stage to post-production release activities
• Drive ongoing test automation to support continued improvements in test and development experience 

Team Development 

• Foster the career growth of your team members
• Be an advocate for your team, ensuring their needs are met and their voices heard
• Provide mentorship, guidance, and support to help team members thrive 

Structure and Organization: 

• Bring structure to the team by defining clear roles, responsibilities, and processes
• Align tasks and projects with business objectives and prioritize work on the team
• Collaborate with cross-functional teams to drive successful outcomes
• Build strong internal culture of curiosity and inclusion aligned with the company culture