About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart’s Investor Services team is responsible for managing relationships with institutional capital investors, ensuring they have the necessary support, data, and insights to confidently invest in Upstart’s loan products. The team plays a crucial role in ensuring a seamless connection between Upstart’s borrower marketplace and the investors who provide the capital that fuels lending.
As the Senior Manager, Investor Services, you will lead efforts to strengthen investor relationships, manage loan portfolio performance discussions, and collaborate cross-functionally to provide investors with the insights they need to make informed investment decisions.
Position Location - This role is available in the following locations: Remote
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How you’ll make an impact:
- Build and maintain strong relationships with institutional capital investors, serving as their primary point of contact.
- Provide detailed reporting and analysis on loan portfolio performance, proactively addressing investor concerns and questions.
- Lead investor meetings, quarterly business reviews, and discussions on market trends, credit performance, and investment opportunities.
- Work cross-functionally with risk, data, and finance teams to ensure investors receive accurate, timely, and insightful data.
- Drive initiatives to enhance investor experience, including improving communication, reporting, and service levels.
- Handle complex investor inquiries and problem-solve challenging situations in a thoughtful, professional manner.
- Ensure compliance with investor agreements and contribute to strategic initiatives aimed at expanding and optimizing capital sources.
What we’re looking for:
- Minimum qualifications:
- 7+ years of experience in investor relations, capital markets, or fixed-income asset management, ideally with a focus on institutional investors.
- Strong client service experience, with direct exposure to institutional investors.
- Excellent communication skills, with the ability to distill complex financial data into clear, actionable insights.
- Deep knowledge of capital markets and fixed income, with experience discussing investment strategies, risk, and loan performance.
- Proven ability to manage multiple priorities, collaborate cross-functionally, and execute in a fast-paced environment.
- Preferred qualifications:
- Background in investment management, investment banking or related field within financial services / fintech.
- Capital markets deal experience, especially in structured finance / consumer asset-backed securities.
- Proven ability to collaborate with engineering teams to drive process improvements.
- Knowledge of unsecured consumer lending is a plus.
- BA/BS degree in business, finance, economics, or other analytical areas of study.
- Strong analytical skills, with experience interpreting financial models and performance data.
- High level of creativity, strategic thinking, and problem-solving ability.
- Experience working with internal risk, compliance, or legal teams to ensure investor-facing materials align with regulatory requirements.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
United States | Remote - Anticipated Base Salary Range
$184,100—$255,000 USD
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
https://www.upstart.com/candidate_privacy_policy
Upstart Austin, Texas, USA Office
Upstart's newest office in Austin overlooks a waterfront park, Auditorium Shores, in the trendy Bouldin Creek neighborhood. With views of the Austin skyline, the office serves as a hub for our sales teams. The workspace is also available to ATX Upstarters seeking an in-office experience.
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