Senior Enablement Partner, Customer Success

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

We are looking for a Senior Enablement Partner to lead strategic enablement programs for our Strategic and Enterprise Customer Success teams. Our ideal candidate is an experienced self-starter who is passionate about driving measurable impact for revenue teams and leadership. As an Enablement Partner, you will support the Strategic and Enterprise Customer Success teams by ensuring that they have the required knowledge, skills, content, and processes necessary to perform and succeed in their role. You will accomplish this through a variety of tasks, including building and delivering training programs for new and existing team members, partnering with Customer Success leadership to define the enablement strategy on priority initiatives, and effectively measuring and reporting on the impact of enablement efforts and productivity.

What You’ll Accomplish

• Deliver regular onboarding and ongoing training programs for new hires in our Strategic & Enterprise Customer Success teams, driving successful ramping of new hires in their first 30 days
• Collaborate with enablement and Customer Success leadership to conduct needs analyses, and design and deliver effective enablement programming that aligns with business goals
• Strategize, design, and deliver effective enablement deliverables that enable the Strategic and Enterprise Customer Success team to effectively engage with customers and drive customer outcomes. Including but not limited to training, documentation, tutorials, workshops, etc
• Develop and maintain the library of enablement content (email sequences, templates, playbooks, and best practice guides) 
• Manage projects that are assigned to you, including managing and delegating project tasks, creating timelines, and ensuring deliverables are up to quality standards with the goal of improving the effectiveness of the intended audience and meeting revenue targets 
• Define and monitor key performance indicators to measure and report on the effectiveness of enablement programs, tools, and initiatives
• Establish effective communication and reporting channels with revenue leadership and cross functional teams across the organization
• Partner with Learning Experience Designers to inform on materials needed for continued education such as eLearning, video, or other multimedia assets

Your Expertise

• Minimum of 5 years of professional experience 
• 1-3 years experience in Customer Success 
• Minimum of 2 years experience in  enablement, training, or related field. SaaS experience preferred. 
• Project/ program management experience a plus
• Excellent written, visual, and verbal communication skills, with the ability to effectively communicate complex concepts and ideas to an executive audience
• Experience working to develop and deliver training programs and tools, including e-learning and virtual instructor-led training
• Proven track record of driving measurable business results through enablement initiatives
• Strong cross-functional project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
• Familiarity with enablement tools and technologies such as Salesforce, Docebo, Klue, Highspot, Looker, MixMax, etc

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $112,000 - $140,000 base + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

#LI-AL1 #DNI

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.