Senior D365 Solutions Architect

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is looking to hire a Senior D365 Solutions Architect to join our growing Enterprise IT team.

About the role:

The Senior D365 Solutions Architect will possess extensive knowledge and experience in designing, implementing, and optimizing Dynamics 365 solutions, with a particular focus on Customer Insights and CRM. This role requires a deep understanding of data integration, customer data platforms, and advanced analytics to drive customer engagement and business growth.

As a Senior D365 Solutions Architect, you will be part of:

Solution Design:

• Architect and design comprehensive solutions within the Marketing Technology stack, focusing on Dynamics 365 Customer Insights and CRM to meet specific business needs.
• Ensure solutions are aligned with the overall technology strategy and architecture standards of the organization.

Development:

• Develop custom applications, workflows, and integrations within Dynamics 365 and Power Platform to enhance business processes, particularly focusing on the needs with Marketing and Sales.

Integration:

• Deep understanding of D365 API integration from microservices, 3rd party apps, and custom-built applications. Integration experience with Synapse, Data Lake, and Dynamics Managed Environments.
• Implement data governance and data quality measures to ensure the accuracy and reliability of customer data.

Collaboration:

• Work closely with cross-functional and technical teams including marketing, business development, cloud services, enterprise architecture, and other IT and business teams to ensure successful design, deployment, and adoption of Dynamics 365 solutions.

Documentation:

• Create and maintain comprehensive technical documentation of solution designs, implementation plans, and best practices.

Analytics & Insights:

• Leverage Customer Insights to analyze customer behavior and generate actionable insights that drive personalized customer experiences and business growth.

What you will need:

•Seven years of proven experience with Microsoft Dynamics 365, including Dynamics CRM and Dynamics Customer Insights, and Power Platform tools

•Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.

Technical Competencies

• Strong understanding of data modeling, database design, and ETL processes.
• Experience with API integration and data connectors including custom connectors.
• Familiarity with Agile development methodologies.
• Experience with Azure services and other Microsoft 365 tools.
• Knowledge of programming languages such as C#, JavaScript, or Python.
• Certifications: Relevant Microsoft certifications, including:
• Microsoft Certified: Dynamics 365 Fundamentals (CRM)
• Microsoft Certified: Dynamics 365 Customer Insights
• Microsoft Certified: Power Platform + Dynamics 365 Solution Architect Expert

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