Retail Training Coordinator

Tecovas was founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

Tecovas is looking for a Retail Training Coordinator to support the implementation and coordination of Tecovas Retail Training programs. Reporting directly to the Retail Training Manager, you will ensure smooth content delivery and maintain training administration across all Tecovas retail locations.

This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX.

What you’ll do:

• Maintain an organized calendar of retail training events and communicate schedules effectively to all stakeholders
• Maintain and organize all content for Training Area of Responsibility (AOR) and training materials 
• Coordinate training schedules, materials, and resources for new store openings to ensure seamless onboarding and preparedness of retail staff
• Assist with product education and supporting materials to ensure content remains engaging, accurate, and supportive to field employees. In addition to assisting with content creation, this role will continue to improve product education through the use of visual communications (videos, photo collages, etc.)   
• Support the delivery of new hire and various trainings for Operations, Hospitality, and our Spirit of the West service program initiatives, using virtual learning content (e.g., creating e-modules, etc.) and written guides 
• Regularly audit training resources to ensure alignment with current company goals and retail best practices
• Provide first-level support for the learning management system(s) (LMS) and Knowledge Library questions
• Maintain accurate records of training completion, attendance, and assessments in compliance with company standards and regulatory requirements
•  Collaborate with subject matter experts to refresh training content and ensure its timely distribution to all retail locations
• Compile and report on key training metrics, such as attendance, completion rates, and knowledge assessment results, to provide actionable insights to the training team
• Gather feedback from training participants and managers to assess the effectiveness of sessions and identify areas for improvement
• Outside these core responsibilities, bring new insights and ideas to the team to continue to improve the training function 

Experience we’re looking for:

• 2+ years' experience as a Training Coordinator or similar role
• Experience in coordinating training and/or retail leadership experience 
• Strong organizational and multitasking abilities
• Proficiency in G-Suite and LMS/Intranet platforms
• Proficiency in Adobe Suite and Visual Media is a plus 
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to travel up to 50% for new store openings and training oversight

What you bring to the table:

• You possess excellent written and verbal communication skills, with the ability to effectively communicate with varying stakeholders. 
• You are extremely organized and are able to manage complex schedules, training materials, and ensure seamless coordination of events and resources. 
• You are innovative and enjoy creating engaging training content.
• You are adaptable and strive for continuous improvement to evolve training content with the needs of the business. 

Full Time Benefits & Perks: 

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Paid Parental Leave
• Flexible PTO policy
• Corporate wellness program
• Competitive salary
• Eligibility to participate in Corporate Bonus Program
• Generous employee discounts!

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!