Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

What does a successful Relationship Manager do at Fiserv? 

A successful Relationship Manager at Fiserv leads the overall business relationship with a portfolio of clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/or senior-level managers, the Relationship Manager is responsible for managing and growing the relationship with senior-level decision makers and influencers to create customer loyalty and increase revenues. The Relationship Manager leverages Fiserv solutions to maximize client growth and profitability, utilizing company resources to ensure client satisfaction, retention, and increased profitability for Fiserv.

What you will do:

• Serve as the primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations.
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs.
• Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
• Maintain industry and product knowledge, understanding customers’ needs and concerns while continuously promoting a positive company image.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
• Approximately 50-60% domestic travel is required.

What you will need to have:

• Six years of experience in the banking industry, with bank management and operations experience.
• Proven ability to interface with senior management or executives, requiring minimal supervision and direction.
• Six years of experience managing and growing relationships with large/complex financial organizations.
• Six years of experience in sales and negotiating techniques.
• Bachelor’s degree in finance, Business Administration, or a related discipline, or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• Knowledge of Fiserv products and systems.
• Fundamental knowledge of computer systems including host-based systems, especially financial data processing systems.
• Proficiency in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.

Salary Range

$0.00 - $0.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.