Quality Auditor

Who We Are
Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.
The Role
The Quality Control Specialist, based in Austin Texas, will play a crucial role in ensuring customer satisfaction through the effective management of the Overhaul Quality Program and is responsible for inbound material inspections, outbound shipment audits, as well as return merchandise processing of vendor devices, for Overhaul Global Fulfillment Centers. The role is also responsible for creating, monitoring and auditing operating procedures to ensure shipments conform to applicable regulatory and customer requirements at all Fulfillment centers. The role's main KPI is to ensure >=99.8% hardware quality to external customers.
This individual shall be detailed oriented, self-motivated, results driven, and possess excellent organizational and communications skills in order to effectively liaise with internal and external stakeholders.
Duties Include, but Will Not be Limited to:

• Conduct quality inspections for any incoming shipment, including direct and indirect materials that support Fulfillment operations, as per Overhaul receiving standards and guidelines:
  • Create & maintain quality control checklists
  • Pass and release to Fulfillment teams for inventory storage
  • Reject and return to vendor for repair or additional document support
  • Maintain and inspect daily logs and monthly reports
  • Address quality issues with vendors, internal stakeholders, external customers, and seek resolution
• Audit daily global order pipelines, update audit logs, and follow up on any corrective actions if discrepancies are found:
  • Track/Maintain customer order requirements, device profiles, Overhaul routing guides, shipping standards, packing lists and invoices
  • Verify system upload templates, Device Manager inputs, vendor platform settings
  • Audit log and quality level dashboard maintenance
• Investigate any fulfillment related quality issues reported by customers or internal stakeholders
  • Create and execute corrective and preventative action plan
• Triage defective or unserviceable devices, RMA processing with vendors, facilitate return documents
• Facilitate cycle count and physical inventory, help resolve any system data integrity issues
  • Inventory audit report
  • System reconciliation with Supply Planning and Finance team
• Adhere to any quality protocols and SOPs
• Other tasks as assigned by supervisor

Technical Requirement:

• Intermediate PC skills: Microsoft Office Suite.
• Demonstrates an understanding of ISO quality standards and basic QA/QC functions
• Demonstrate the ability to learn and understand warehouse ERP systems.
• Work experience in Quality Assurance, Quality Control, Logistics, or Warehousing is preferred

Skill Set Requirement

• Excellent communication skills, with good verbal, written, and listening skills.
• Excellent organizational skills, priorities management, and focus on execution.
• Self-motivated, flexible, can work well under pressure
• Able to work independently, and as a member of larger cross-functional teams, while handling multiple projects and deadlines.

What we can offer:

• Competitive starting base salary
• Progressive advancement opportunity and career mobility
• Top employee health and well- being benefits
• Rotating company 'Perks at work' program
• Employee Assistance Program
• Care giver/adoption/family leave
• Paid Time Off and Sick Leave
• Free parking

Our culture
We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.
Diversity and Inclusivity Statement
Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply!