Provider Engagement Communications Analyst II

Job Summary:

The Provider Engagement Communications Analyst II executes small project plans and provides support for new market implementations along with existing markets and products. This role is responsible for aiding in the oversight of all network Provider Engagement communication materials including updating, tracking, cataloging, and socializing materials & templates.

Essential Functions:

• Work collaboratively with team and other business areas to support both internal and external communications assuring execution of the Provider Engagement Strategy and meeting all compliance and regulatory standards
• Maintain ongoing oversight of all Network Provider Engagement communications to ensure they are audited annually, providing the necessary and most current information and in the appropriate format to support our network partners/providers in working successfully with CareSource and providing quality service for our members
• Assist business partners and subject matter experts to ensure network provider engagement communication materials delivers quality content which aids providers in meeting communication goals
• Support operational effectiveness by assisting in development of communication templates, streamlining approval processes, and maintaining up-to-date communications
• Support development and delivery of all accompanying materials and assets including communication collateral, P&Ps, SLAs and any other needed network provider engagement communication resources
• Coordinate work with operational and clinical departments on key initiatives of the Network Provider Engagement portfolio, including initiating and leading activities to foster speed to market and quality of deliverables
• Assist with network provider communication needs across current and new markets, strategic initiatives, process improvements, and general updates
• Support program readiness for growth through the development of communication templates, initiatives and operational processes with the goal of scalability to multiple markets/lines of business and multiple provider types including traditional, non-traditional and specialty providers.
• Regular reporting and maintenance of ongoing communications to peers, leaders, and key stakeholders
• Perform any other job-related instructions, as requested

Education and Experience:

• Bachelor’s degree or equivalent years of relevant work experience is required
• A minimum of three (3) years of managed care experience is required
• A minimum of two (2) years of experience in leading business initiatives to drive systemic change is preferred

Competencies, Knowledge and Skills:

• Ability to execute small to medium project plans including business requirements gathering, definition/prioritization, project scope definition, identification and communication with SMEs and/or business owners, documentation, reporting strategy and change management process.
• Proficient in Microsoft Office Suite including Word, Excel and PowerPoint
• Proficient in SharePoint use and site development
• Effective identification of business requirements, assessment of proposed satisfaction to those requirements, and understanding the needs of business partners
• Excellent written and verbal communication and interaction skills
• Effective problem-solving skills with attention to detail
• Ability to develop, prioritize and accomplish goals

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$61,500.00 - $98,400.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.