Product Support Specialist I

We are seeking a dedicated Product Support Specialist to join our dynamic team. This role is pivotal in delivering exceptional support services to our global customer base. As a Product Support Specialist, you will collaborate closely with product managers, developers, and fellow support team members to ensure timely and accurate assistance to our customers. The ideal candidate will possess a genuine passion for aviation, outstanding technical skills, and a strong commitment to delivering unparalleled customer service.
Key Responsibilities

• Serve as the primary point of contact for customer inquiries and technical support related to our portfolio of applications.
• Provide prompt and friendly assistance to customers via email and occasional phone support, ensuring each interaction exceeds expectations.
• Collaborate with cross-functional teams to relay customer feedback, contribute to product enhancements, and address any technical issues.
• Conduct thorough research to resolve customer queries effectively, demonstrating empathy and understanding throughout the support process.
• Uphold our commitment to excellence by delivering clear, concise, and articulate responses to customer inquiries within established timeframes.
• Demonstrate proficiency in utilizing iPad, iPhone, and various ADS-B and GPS accessories to troubleshoot technical issues effectively.

Qualifications

• FAA Pilot certification (preferably with an instrument rating)
• Passion for aviation and a genuine desire to help others.
• Strong technical aptitude with proficiency in utilizing iPad, iPhone, and related accessories.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proven ability to thrive in a fast-paced, high-volume support environment.
• Empathetic and patient demeanor when addressing customer concerns.
• Ability to work flexible hours, including weekends, holidays, and on-call support as needed.

About ForeFlight
ForeFlight produces the best-selling iPad and iPhone app for pilots flying personal and business aircraft, corporate flight departments, and aircraft operators. Customers include individual pilots worldwide, Fortune 500 corporate flight departments, state and federal agencies, leading operators, the military, and leading aircraft OEMs. We have been in the App Store since its grand opening in July, 2008 and are consistently ranked in the top 50 grossing iPad apps in the App Store.
We are known for our exceptional software user interface design and responsive, customer support. ForeFlight Mobile, our flagship application, was named Aviation Consumer's 2011 App of the Year and received Flying Magazine's Editors' Choice Award for 2011, 2012, and 2013.
Why you should join
At ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we
empower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 10 Weeks Paid Maternity Leave
• 4 Weeks Paid Paternity Leave
• Flight Training Rewards
• Tuition Stipend