Product Operations Manager

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

ThousandEyes is a rapidly growing Business Unit within Cisco. Our focus is on maturing our SaaS platform while integrating with various parts of the business. In this role, you will be at the helm of product and program operations, working closely with cross-functional teams that values collaboration, innovation, and inclusivity. You will ensure that the business progresses in harmony as we take on new initiatives, driving seamless integration and alignment across all functions.

What You'll Do

• Collaborate with Program Management: Partner closely with the program management team to mature and optimize operational processes.
• Operationalize the Product Lifecycle: Harmonize the discovery, definition, development, and adoption cycles for programs, products, and engineering to ensure cohesive execution. Set a clear intake process, establish roles and responsibilities for all Product and Product-adjacent teams, drive the quality and completeness of our product delivery, and provide visibility into status
• Build Tooling and Automation: Be hands-on in improving our tooling to enforce hygiene, reduce toil by creating automations, and increase visibility and consistency of Product Operations
• Manage and Publish Roadmaps: Compile and socialize updated roadmap reporting for all ongoing product initiatives, providing clear visibility across various cross-functional teams.
• Lead Roadmap Review Sessions: Facilitate product roadmap review sessions with cross-functional team leads to ensure alignment and progress.
• Establish Cost Reporting: Develop and implement cost reporting infrastructure and processes to demonstrate program return on investment.
• Enhance Atlassian Adoption: Configure and manage Atlassian product workflows to meet business requirements, optimize business processes, and expand adoption.
• Streamline Onboarding Processes: Create and manage onboarding processes for new program team members.
• Coordinate Cross-Functional Onboarding: Develop and oversee onboarding programs for new cross-functional team members.
• Conduct Long-Term Planning Sessions: Lead long-term planning sessions with cross-functional teams to set, track, and achieve quarterly goals and key results.
• Facilitate Quality Review Sessions: Lead quality review sessions with cross-functional teams to ensure product standards and continuous improvement.

 Qualifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field; MBA or advanced degree is a plus.
• +5 years of experience in Product Management, Program Management, Operations or a similar roles
• Experience with administering Product Roadmap tooling such as Atlassian JIRA
• Proven experience in managing complex projects and programs, with a track record of successful delivery, preferably across both go-to-market focused and technical programs
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Proven ability to lead meetings, workshops, and sessions with cross-functional teams, including roadmap reviews, OKR sessions, and quality reviews.
• PMP, Agile, Certified Scrum Master, and/or Six Sigma process certifications preferred but not required.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.