Product Management Lead

SupplyHouse.com, a fast-growing eCommerce company specializing in industrial supplies, is looking for a Product Management Lead to oversee our Product, Systems, & Insights team and drive the vision and strategy for a variety of key development projects. In this high-impact role, you will support product managers in their cross-functional collaboration with stakeholders, development teams, and project managers to ensure that product features and system enhancements meet business goals and customer needs. If you’re passionate about unlocking business and customer value while driving development efficiency and quality of solutions, we’d love to hear from you!

This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel to our NY office headquarters up to six (6) times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.

Role Type: Full-Time, Exempt

Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Standard business hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. ET. However, there is some flexibility as per our Flex-Time Policy.

Salary: $110k - $135k (annually)

Responsibilities:

 Thought Leadership 

• Vision & Strategy: Establishes and communicates a clear product vision, aligning it with company goals and market opportunities. Ensures adaptability to changing business priorities while maintaining strategic focus. 
• Product Context: Stays informed on industry trends, competitive landscape, customer feedback, user & operational needs, and behavioral analytics to inform product strategy and enhancements. 
• Prioritization: Oversees project phasing and the prioritization and grooming of product backlogs, ensuring that features and enhancements are prioritized and delivered effectively. Balances competing priorities by aligning product initiatives with larger business goals to deliver maximum impact. 

Process Definition 

• Process Champion: Improves and leads adoption of process methodologies, including helping inform meeting cadence and execution on product teams and across product management team. 
• Documentation: Defines documentation standards to drive development efficiency, improve output quality, and build deeper referenceable guides on how products function. Ensures alignment to project documentation standards across product teams.  
• Inter-Department Collaboration: Drives teamwork across development teams, quality assurance, and project managers to deliver seamless execution of product initiatives. 

Execution & Quality 

• Project Execution: Responsible for efficiency of product teams and their timely execution of work against business goals. Helps teams identify and overcome bottlenecks, whether related to process, indecision, or needs from cross-functional or external parties. 
• Product Quality: Responsible for quality of product decisions on product teams, alignment to company goals, and stability of solution (meets requirements, doesn’t introduce bombs or unacceptable bugs). 
• Metrics & Monitoring: Defines success metrics for key initiatives and collaborates with the Insights team to track and analyze performance effectively. 

Team Leadership & Development 

• Coaching & Mentorship: Mentors product managers, fostering their professional growth and functional expertise. Encourages innovation and collaboration while setting/clarifying performance expectations. 
• Engagement & Retention: Actively supports team members’ engagement and career development, working to retain top talent. 
• Leadership Behaviors: Models GRIT, Generosity, Respect, Innovation, and Teamwork, setting high standards for leadership within the team. 

Communication & Influence 

• Influences and Informs Stakeholders: Communicates insights, strategies, progress, and outcomes effectively to senior leadership and cross-functional partners.  
• Gathers Leadership & Stakeholder Inputs: Gathers feedback to help define priorities, project scope, and requirements; filters and communicates inputs back to the team. Effectively fosters relationships with cross-functional partners to drive communication and garner support. 
• Facilitating Collaboration: Influences and improves the effectiveness of cross-departmental interactions to ensure shared goals are met.

Requirements:

• Education: Bachelor’s degree in Business, Computer Science, or a related field. 
• Experience:
  • 5+ years in product management, product ownership, or a similar role within eCommerce or technology development.
  • 1+ year in a leadership role over product managers. Proven experience leading and mentoring, with a focus on driving engagement and growth. 
  • Proven experience leading and mentoring, with a focus on driving engagement and growth.
  • Demonstrated success in managing complex projects and adapting strategies to evolving business needs. 
• Technical Expertise:
  • Solid understanding of agile methodologies and experience implementing best practices.
  • Proficiency in product and project management tools (e.g., Jira, Confluence, Monday, Coda).
  • Familiarity with web and app development processes. 
• Skills & Certifications:
  • Strong analytical skills, with a data-driven approach to decision-making.
  • Experience with behavioral analytics and A/B testing (e.g. Google Analytics, Segment, Amplitude, Mixpanel).
  • Mastery of agile methodologies and experience implementing best practices.
  • Certified Scrum Product Owner (CSPO) or similar certification. 

Why work with us:

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
• "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

Remote employees are required to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations during scheduled work hours.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.