Principal Technical Account Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Principal Technical Account Manager, FA&D

Location: Remote, USA

**US Citizenship Required**

Overview:
The Principal Technical Account Manager (TAM) is responsible for providing strategic technical leadership to ensure successful acquisition, implementation, adoption, and satisfaction with PTC Solutions for our most well-known FA&D customers. TAMs manage strategic customer engagements, lead validation events, align success readiness, and collaborate with PTC sales teams, and partners, to drive engagement strategies and successful outcomes across the entire customer lifecycle. They contribute to revenue growth by identifying new opportunities across software, services, and education sales, demonstrating deep technical knowledge of PTC’s product suite to customers.

Key Responsibilities:

Customer Engagements and Validation – Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities.

Customer Relationship Management – Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty.

Technical Leadership and Sales Support – Lead technical validation aspects of sales opportunities, demonstrating deep product knowledge and industry expertise to drive successful engagements and technical closure.

Business Development and Revenue Growth – Drive adoption of PTC solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth.

Trusted Advisor/Advocacy – Provide expert business and technical advice based on deep industry, market, PTC, and enterprise transformation knowledge. Foster enthusiasm, advocate for products, and gather/share customer feedback to Product Teams.

Account Planning and Management – Develop strategic Account Plans and manage customer projects, including complex implementations.

Customer Enablement – Facilitate the onboarding of new customers to the relevant PTC solution.

Performance and Business Reviews – Conduct regular business reviews, reinforce ROI, and identify innovative solutions for customer needs and strategic priorities.

Qualifications:

• US Citizen able to support Federal, Aerospace & Defense accounts
• Minimum 3-5 years specializing in Federal, Aerospace and Defense industries
• SFDC, Gainsight, MEDDIC and/or Command of the Message (COM/COS) Sales methodology
• Excellent communication, presentation, and persuasion skills
• Enterprise Software, Implementation & Governance knowledge
• Product Development, Engineering, IT, Manufacturing, and Service process knowledge desirable
• 15+ years of experience as a technical SME supporting an enterprise software solution used in discrete manufacturing such as CAD, PLM, ALM, and SLM.
• PTC Solutions knowledge and experience preferred
• Educational: University Degree in Engineering, Computer Science or equivalent
• Ability to travel up to 50% of time

What We Offer:

• An opportunity to shape and refine the technical landscape within the organization while supporting the worlds most well known companies in FA&D
• Mentorship from seasoned architects and developers to accelerate professional growth.
• A dynamic, innovative environment that encourages continuous learning, experimentation, and career advancement.

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $145,000- $165,000. The actual pay may be lower or higher depending on a candidate’s skills, qualifications, experience, and location and will also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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