Principal Product Manager, Insights

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

What You'll Be Doing

As the Principal Product Manager, Insights at Recurly you’ll be responsible for delivering on a variety of product outcomes and themes that will fortify Recurly’s position as a leader in the subscription management and billing space.  We’re seeking an individual with deep data and AI experience who can evolve Recurly as a value-added partner by providing actionable insights customers can use to improve their subscription business’s overall performance, surfacing best practices customers can execute to grow and retain their subscriber bases, and generating relevant content that make it dirt simple for customers to use Recurly. This role’s success will be measured by their ability to increase subscriber LTV for our customers while maximizing their efficiency.

Responsibilities

• Perform generative research on problem spaces/opportunity areas to ideate and prioritize innovative and differentiated customer-centric solutions and experiences that are insight or data driven; don’t just be an “order taker.”
• Own, manage, and defend theme based visions that align to strategic objectives and deliver outcomes, not just outputs.
• Be the subject matter in your area. Excite and motivate internal and external stakeholders with your vision and the outcomes you plan to deliver.
• Look across all Recurly products, features, and functionality to creative innovative solutions that solve problems or realize opportunities holistically.  Don’t just own a feature, own a problem/opportunity.
• Take big ideas and break them down into deliverable chunks of functionality that prioritize items with the highest ROI first (focus on getting value out to market quickly). 
• Work cross functionally and collaboratively with leaders on Technology, Marketing, Sales, and Customer teams to drive successful product launches and execute successfully on go-to-market strategies.  This could include driving partnership conversations, analyzing costs, facilitating pricing strategies, competitive analysis, etc.
• Be an exceptional communicator, both written and oral. As a Principal PM, it is important that information you share is catered for the audience (including execs) you are delivering it to.
• Quantify your impact through KPIs and metrics and hold yourself accountable to the outcomes you are trying to achieve. 
• Own the outcome. Do whatever it takes to deliver your vision and drive the outcomes you desire. 
• Informally mentor/advise other members of the product team on process, roadmapping, etc.

Qualifications

• 7+ years of experience delivering product and features at a B2B Saas company including experience taking products from 0-1.
• 3 + years of experience owning data, insight, or analytics products
• 3+ years of experience using AI / ML services and technologies and/or working with data science teams to launch differentiated solutions and user experiences
• Working knowledge of AI /ML services and concepts
• Subscription billing and management experience (ideally managing features/products that drive subscriber acquisition, engagement, and lifetime value) is a nice to have.
• Experience collaborating with engineering, data science, and technology teams to drive product development is a must.
• Strong written and verbal communication skills that drive clarity and influence at the C-suite level as well drive successful collaboration and alignment across different levels of stakeholders across engineering, legal, compliance, marketing, operations, and finance.
• Self-motivated, with a strong sense of ownership to drive product success

Benefits:

As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.

Other perks may include:

401(k) Retirement Plan and company match

Company equity

Flex Time Off

Company Events

Training/Development

Tuition reimbursement

Commuter benefits

Volunteer opportunities

Monthly internet stipend

Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com