Observability Automation Engineer

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

We’re seeking a Observability Automation Engineer focused on creating automated data collection, processing, and correlation systems to join the Q2 Observability & Automation Tools team.

Q2 Software is focused on empowering returns on relationships for community-centered financial institutions and their retail and commercial account holders. We do this with the most comprehensive, secure, and adaptable smart banking platform of its kind, designed to deliver a compelling, consistent user experience on any device and enable customers to deliver secure, innovative services and increasingly, to generate new sources of revenue.  Named as one of Austin’s fastest growing companies and one of the best places to work, Q2 offers our employees a culture fueled by engaged, motivated and dedicated team members.

Summary:

As part of the Q2 Observability & Automation Tools team you will be working full stack across multiple technologies to build a framework of integrated systems and processes to make the configuration, management, and support of the Q2 platform faster, easier, and safer. You are a force multiplier empowering users and clients to do more, more effectively!

As a Senior Observability Automation Engineer in Observability & Automation, you will help build full stack web applications, create tools for performing complex tasks, create automatic processes, perform data collection and analytics, and contribute to an API driven infrastructure to help keep up with the company's fast development pace. You will develop tools for both on premise and cloud-based services across a wide variety of platforms including Linux, Windows, VMware, AWS/GCP/Azure.  You will be part of a team that enhances Q2’s existing tools and observability infrastructure and extends its capabilities to reduce operational overhead and risk across Q2.
We are looking for a proactive and highly self-motivated individual that is as excited to go looking for new problems to solve as they are to solve them. In an intermediate role, you will be responsible for executing development tasks individually and in partnership with other engineers through larger projects.

RESPONSIBILITIES:

·        Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

·        Design, implement, integrate, and test software solutions of moderate complexity comprised of Windows- and Linux-based front-end and back-end components that interact with end users and integrate with internal and external services

·        Work individually and collaboratively to deliver solutions in live production systems

·        Support, maintain, and resolve problems for custom features in live production systems, with occasional on-call availability

·        Actively contribute to the configuration, layout and performance tuning of the production infrastructure

·        Participate in the development of high availability application architecture for applications in coordination with application engineers 

·        Support upgrade and go-live activities related to new customer onboarding projects

·        Attend and actively participate in weekly meetings

·        Participate in projects while working with the workgroup to achieve defined goals within set timelines

·        Modify, maintain, and update software, performed through a practice of Change Management, Configuration Management and Release Management

HELPFUL EXPERIENCE AND KNOWLEDGE:

·        Typically requires a Bachelor’s degree in a relevant field and a minimum of 6+ years of related experience; or an advanced degree with 4 years of experience; or equivalent related work experience.

·        Proficient in at least one of the following languages C# (preferred) / Go

·        Willingness to learn and adopt new languages as needed

·        Able to consume and develop RESTful API web services

·        Proficient in developing against various database back-ends, including SQL and no-SQL

·        Experience in Web development concepts and UI design.

·        Experience with Linux and Windows scripting, including bash/perl/python and Powershell

·        Experience with graphing and analytics tools (Grafana/Splunk)

·        Experience with CI/CD deployment

·        Recent experience evaluating and solving business problems with code

·        Knowledge and experience in the fintech industry preferred

·        Excellent communication skills with the ability to remain patient with non-technical contacts

·        Knowledge of multiple infrastructure technologies including storage, network, backups, virtualization

·        Configuration management using Teraform and understanding of container technologies such as Docker

·        Contribute to best practices and programming standards using Git

·        Experienced with Agile sprint methodologies

·        Ability to think multi-dimensionally about problems and your proposed solutions and how a single change can impact entire environments.

·        Comfortable working in a complex collaborative group of teams

·        Desire to build solutions, frameworks for your solutions, and ecosystems for your frameworks

·        Highly customer oriented, enjoys both teaching to, and learning from, customers.

·        Ability to work on problems of diverse scope, where analysis of situation requires a review of identifiable factors

·        Must be able to exercise judgment within defined procedures to determine appropriate action 

·        Must have strong organizational and multi-tasking skills to prioritize workload in a fast paced environment

·        Intermediate knowledge and troubleshooting of Windows Server

·        Intermediate knowledge and troubleshooting of Linux operating systems, particularly Red Hat or CentOS

·        Intermediate knowledge of Microsoft Internet Information Services and/or NGINX websites

·        Knowledge and troubleshooting experience of MS SQL Server and Postgres databases

·        Experience with Systems Administration in Public Cloud Datacenters such as AWS, Azure or Google Cloud

·        Experience with Configuration and System Management tools in support of Linux systems

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.