Manager, RCM

About the Manager, RCM role at Headspace:

We are seeking a dynamic and experienced Manager to lead our RCM A/R team and drive performance and operational excellence. This individual will oversee the insurance and member billing teams’ activities, drive improvements in process optimization and collections performance, while actively managing key issues related to health plan and patient collections. The Manager will also be responsible for coaching and training team members, managing productivity, quality, and performance, as well as collaborating cross-functionally to implement new health plan contracts and client-specific networks (CSNs).

What you will do:

• Lead and manage the day-to-day operations of the insurance and member billing teams, providing coaching, mentorship, and performance feedback to ensure team success and growth.
• Provide ongoing training and development opportunities for team members to enhance technical skills, improve productivity, and ensure billing accuracy. Foster a continuous learning environment to increase team competency and performance.
• Take ownership of detecting and resolving health plan and patient collections issues, driving timely and effective resolution to minimize financial risk and enhance revenue cycle efficiency.
• Monitor and manage team productivity and quality metrics, ensuring the team meets or exceeds performance targets.
• Lead the identification and implementation of process improvements aimed at enhancing billing efficiency, reducing claim rejections or denials, minimize write-offs, and accelerating A/R resolution.
• Collaborate with Product, Engineering, Client Success, and Clinical Operations teams to ensure smooth implementation of new health plan contracts, EAP contracts, and CSNs. 
• Manage escalated and high-priority insurance claims or member questions, Act as the point of contact for escalated billing and collections issues with internal stakeholders and external partners, including health plan representatives.
• Analyze data to identify trends and areas of improvement, making recommendations for operational and strategic adjustments.
• Ensure the team is adhering to all regulatory requirements, including HIPAA compliance, and that all billing processes and workflows follow company and industry standards.

What you will bring: 

• 7+ years of experience in Revenue Cycle Management, with a strong background in medical claims, health plan rules, and patient collections processes.
• 2+ years of experience in a managerial or leadership role, with a track record of driving performance, developing teams, and overseeing billing operations.
• Strong knowledge of insurance billing, coding, and claims follow-up, including denials, rejections, underpayments, and A/R management
• Proficient in Excel, data analysis, and reporting, with the ability to develop and implement strategies based on data-driven insights.
• Strong communication, problem-solving, and interpersonal skills, with the ability to build relationships across teams and departments.
• Ability to thrive in a fast-paced and dynamic environment with evolving processes and priorities.

Preferred skills:

• Experience in behavioral health, telehealth, or digital health preferred.
• Bachelor’s degree in Healthcare Administration, Business, or related field preferred.

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $99,000-$138,000 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 

Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice