Flex (flex.one) Logo

Flex (flex.one)

Manager of Elite Customer Experience

Job Posted 23 Days Ago Posted 23 Days Ago
Remote
Mid level
Remote
Mid level
The Manager of Elite Customer Experience will provide exceptional support to clients, manage inquiries, and collaborate with engineering to enhance product usage and address user issues.
The summary above was generated by AI

Flex is building a finance super app for business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by mid 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks.  We are targeting a ~$1T revenue opportunity that is largely up for grabs.


Flex is a fully remote company and this role can be performed from anywhere.


🕺 About the Role

 

 

We are seeking a customer-oriented individual to join our team as a Manager of Elite Customer Experience. In this role, your primary focus will be ensuring that our clients receive exceptional support and assistance when they have questions or encounter any issues with our suite of products. You will have the opportunity to showcase your intelligence, compassion, and empathy, even in challenging situations.


To excel in this position, you will need to have a deep understanding of our product and its intricacies. The financial system can be complex, and your ability to find efficient and elegant solutions to problems will be crucial.

 

✅ What You’ll Do


Provide white-glove treatment and world class support/service.


Provide prompt and knowledgeable responses to user inquiries via chat, email, and phone. 


Handle various user account requests, including application processing, card disputes, missing payments, card shipments, and more.


Educate customers on how to effectively use our product, translating any confusion into valuable product suggestions.


Identify and address systemic flaws that contribute to user problems.


Collaborate with the engineering team to identify and resolve software bugs.


Create helpful help articles and FAQs to assist users.Independent, excellent time management and organizational skills.


Familiarize yourself with our internal tools and propose improvements to streamline processes.


Implement efficient workflows and procedures to enhance your own productivity.


Assist with customer-centric tasks.


Cultivate and maintain positive relationships with our clients, ensuring their satisfaction.

⚡️ What You Bring

  • At least 8 years doing customer support for Fintech, bank, credit card or concierge company.
  • Fluent in English
  • Demonstrated ability to consistently exercise empathy and understanding.
  • Strong competence and confidence in resolving customer inquiries.
  • Skill in identifying the underlying questions and concerns behind user queries.
  • Well-organized with the ability to maintain a clean inbox.
  • Ability to remain calm and composed while multitasking and managing multiple priorities.
  • Resourcefulness and creativity when operating within constraints.
  • Exhibit kindness and patience when faced with challenging situations.
  • A passion for effective communication. Computer and Technology savvy.
  • You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.

  • Join our team and be part of a dynamic environment where you can make a difference in providing exceptional customer support and contribute to the growth of our organization.

🚀 What We Bring

  • Founding team from MIT, Harvard, Thiel Fellowship, JPMorgan, Goldman Sachs, Kabbage, American Express, McKinsey Ai, and beyond
  • Closed Series A with equity and debt funding - significant horsepower and runway
  • Remote work w/ semi-annual offsites in exotic locations
  • Silicon Valley VCs and angels
  • Excellent compensation and benefits (401k, life insur., PTO, paid medical, dental, vision, etc)

Interested?  We'd love to hear from you

At Flex, we value passion, determination, and honesty. Even if you don't fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at jobs@flex.one

Top Skills

Communication Platforms
Customer Service Software
Internal Tools

Similar Jobs

An Hour Ago
Remote
Hybrid
2 Locations
76K-175K Annually
Senior level
76K-175K Annually
Senior level
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
The role involves managing customer relationships post-implementation, ensuring customer satisfaction, improving processes, and reporting trends for strategic development.
Top Skills: Customer Relationship Management SystemsData ManagementIotOnline Systems TrainingProcess Improvement
3 Hours Ago
Easy Apply
Remote
Hybrid
4 Locations
Easy Apply
Mid level
Mid level
Cloud • Software
The Network Support Engineer engages with customers to diagnose and resolve networking issues, improve processes, and ensure customer satisfaction with ThousandEyes' solutions.
Top Skills: CiscoCloudDnsJavaJuniperLinuxPythonRestapiSaaSTcp/IpVoip
5 Hours Ago
Remote
Illinois, USA
Mid level
Mid level
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
The Customer Care Quality Assurance Associate III maintains databases for processing credits and debits, reviews return receipts, and ensures compliance with billing and health guidelines.

What you need to know about the Austin Tech Scene

Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

Key Facts About Austin Tech

  • Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
  • Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
  • Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
  • Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account