Lifecycle Marketing Intern

We are seeking enthusiastic and ambitious individuals to join our summer internship program for 8 weeks onsite in Austin, Texas. As an intern with us, you will gain hands-on experience while working alongside your dedicated mentor and building connections with various other team members.

Favor’s Lifecycle Marketing team is looking for an intern to support revamping Favor’s customer flow and communications. This internship would allow you to jump in to support the team in mapping Favor’s current customer journey (from someone signing up for Favor to a customer who has been with us for years) to determine what areas our company may have opportunities to layer in communications to our customers that hit them at the right time with relevant messaging. 

Our program offers a dynamic opportunity designed to provide you with real-world experience where you will be able to further your knowledge and education. You will have the chance to learn all about the on demand delivery industry, our company culture, and build your portfolio with tangible work and results.

This is a paid, full-time, hybrid internship in Austin, Texas. Our ideal candidate is driven, hardworking, and eager to learn. If you are an active undergraduate college student looking for an engaging internship opportunity, we invite you to apply.

What You'll Do

• Map out the current customer journey in Miro (what communications are customers receiving at different points in their lifecycle) - creating views that are tailored for different internal groups
• Identify 1 - 2 areas of the customer journey where an improved or net new customer communication could be added that would significantly improve the customer experience and help drive retention
• Partner with Lifecycle Marketing Managers and Director to bring these ideas to life from start to finish (strategy, creative briefing, operations briefing, QA testing, identifying kpis, and measuring performance)
• Assist with day to day operations of the team

Skills You Have

• This role can help springboard your career in Marketing and allow you to develop relevant skills for any tech career. The following backgrounds may translate well to this role: Marketing, advertising, communications, digital media, or a similar mix of training and experience that you think will make you successful on our team. 

Who You Are

• You have a basic understanding of marketing concepts and principles, including audience segmentation
• You have an interest in customer engagement, retention marketing, and marketing experimentation design
• You have the ability to work collaboratively and cross-functionally with strong communication skills
• You have strong analytical skills with the ability to work with data and draw actionable insights 
• You have a strong attention to detail and a commitment to quality

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.