Lead Product Researcher

Hi, We're AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay's tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
As a Distinguished, User Experience (UX) Lead Researcher, you will oversee and guide the entire user experience research process within our organization, including strategy development, research methodologies, data analysis, and the communication of insights to cross-functional teams so that user needs are prioritized and integrated into product design decisions. You will bring your expertise in mixed method experience research to ensure that our product solutions meet our current and prospective customers' expectations. In this role, you will help to define best practices, apply qualitative and quantitative skill sets to your own projects, and manage one researcher.
Inspire and guide a small team to build exceptional, easy-to-use products. Leverage your design and research expertise and your strong cross-functional relationships to lead projects in key strategic areas impacting AffiniPay's long-term success.
What You'll Do

• Develop and maintain research methodologies and best practices within the team
• Lead research across internal and external facing product experiences
• Conduct qualitative and quantitative studies on your own focus areas, while also teaching best practice areas to other researchers
• Lead one UX researcher, providing guidance, coaching, and performance feedback
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
• Create compelling presentations and reports to communicate learnings across the entire company, including to senior leadership
• Keep abreast of emerging UX research methodologies, tools, and industry trends, and help keep the product organization informed of new developments
• Evaluate and refine research processes to maintain quality & effectiveness

About You

• 6+ years industry experience, where you utilized both qualitative and quantitative research methodologies
• Experience in user-centered design principles and practices
• Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
• Ability to leverage strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders.
• Understanding of general user behavior and needs, and are comfortable interacting regularly with users virtually and in-person to glean understanding of our product and industry
• 1-3 years of experience in leading a small team of direct reports

Additional Information
The annual salary range for this position is $150,000 to $165,000. The salary range for performing this role outside of the US / Austin / California may differ. AffiniPay is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
Our Story
Founded in 2005, AffiniPay's mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay's products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some "sweet" surprises for those afternoon pick-me-ups

Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.