Lead Product Manager

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are looking for a Lead Technical Product Manager to focus on BigCommerce’s developer-facing products and other technical initiatives. As a part of this role, you will work closely with several engineering teams, our API strategy group, as well as the rest of the Product & Engineering organization. Based on the candidate, the teams & projects you work with will be focused on either frontend or backend developer products. In this role, you will need to be working with cross-functional stakeholders such as Marketing, PR, Strategic Business Development Team and other teams to make sure that there’s a cohesive strategy for delivering excellent developer experiences wherever BigCommerce’s developer platform is used. Our platform is used by tens of thousands of developers globally to process billions of dollars of merchant revenue each year.

What you’ll do:

• Become an expert on our customers in the BigCommerce developer community and be able to advocate for their problems and needs.

• Gather inputs from cross-functional stakeholders (Marketing, Business Development, Sales, Finance etc). 

• Define and communicate business outcomes and performance metrics to key stakeholders throughout the organization.

• Enthusiastically lead your teams, consisting of developers, designers, and quality engineers, towards your vision with effective delivery.

• Work collaboratively with your teams to break complex projects into small projects, with each iteration adding more customer value.

• Prepare comprehensive Epics & Stories for your development teams.

• Explain to the development team(s) all details of stories before/over development (organization of explanation process — planning, grooming meetings etc.)

• Work with the Product  Design team to design & prototype new features as appropriate.

• Validate new functionality with customers before development. 

• Demo new functionality to the stakeholders, the organization and customers.  

• Analyze the entire product and propose ways to improve it.

• Analyze data to measure the impact of product improvements, and then iterate to constantly optimize performance.

Who you are:

• Depending on the size and type of teams/companies you’ve worked at in the past, that could translate to anywhere from 5 to 8+ years’ experience in a hands-on technical product management role.

• Minimum of 5 years of experience in technical product management.

• An expert on the needs of either frontend or backend software developers in ecommerce or a similar context.

• Strong technical background with an understanding of software development processes and methodologies.

• Proficient in technical competitive analysis, technical feature prioritization, and trade-off analysis.

• Strong presentation skills and the ability to communicate complex technical information effectively.

• Familiarity with REST and GraphQL APIs in an integration context.

• You have worked in SCRUM Agile methodologies and understand the process.

• You’re passionate about building next-generation products for the fast-growing ecommerce industry.

• You have worked on platform artifacts and understand services, APIs and frameworks.

• You have a laser focus on the customer which enables you to have a deep understanding of their pain points and how they use the product.

• You use data to inform and defend your decisions.

• You’re able to develop a long term plan and then work with the team to break it into smaller chunks, each adding more customer value.

• You value market research and, when it comes to the competition, you have your finger on the pulse.

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(Pay Transparency Range: $123,000-$207,000)

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.