Junior Customer Success Manager

(This is a remote role) 

Our purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions.

At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

The Junior Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

Job Summary:
We are seeking a proactive and results-oriented Customer Success Manager to lead retention, adoption, and growth initiatives for our mid-tier book of business. This role focuses on customer success, renewal processes, onboarding, and relationship building to ensure satisfaction and long-term value for our customers. You will be managing a higher column of customers with a low touch model, optimizing for strategic engagement. 

Key Responsibilities:

• Own a book of business, focusing on retention, adoption, and customer satisfaction for a mid-tier software product..
• Lead renewal conversations and address customer objections to ensure retention.
• Oversee the onboarding process for new customers, ensuring timely and seamless completion.
• Handle support tickets and ensure timely resolution of customer issues.
• Monitor and drive program adoption across our mid-tier customer base, re-engaging low-adoption customers.
• Maintain clear communication with accounts and follow up proactively.

This Job Is For You If You:

• Are proactive and take ownership of customer relationships from onboarding to renewal.
• Thrive on solving problems and helping customers overcome challenges to achieve success.
• Are highly organized and can manage multiple priorities.
• Have strong interpersonal skills and enjoy building trust and rapport with diverse customers.
• Communicate clearly, concisely, and confidently in all interactions.
• Are comfortable navigating challenging conversations and objections with a solutions-driven mindset.

Key Qualifications:

• 2+ years of experience in customer success working with a large, low touch group of customers
• Proven ability to create and follow efficient processes. 
• Strong organizational and problem-solving skills.
• Experience with tools like Salesforce, Asana or similar customer success platforms (preferred).

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).

Other Awesome Benefits About This Opportunity

• Completely virtual. We don’t have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want.
• We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.
• Work life balance environment - we care that you are personally and professionally taken care of.

Our Values = Your Values:
This is for you only if you align with our values:
Elevate Others 🤝🏽
Be Real 🗣️💬
Beginners' Mind 📚🧠
Own The Results 🎯👊🏼
Up for the Challenge 🚀💪🏿
Driven 🔥
Seeks to Understand the Customer First👩🏽‍⚕️🤔
Please Note: Interviews for this position are expected to begin in early 2025, with the application deadline for consideration set for 1/15/25. We appreciate your patience throughout the process, as there may be a delay in response due to the high volume of applications. Thank you for your understanding and interest in joining our team!
Salary Range: $50K-$55K