Janitorial Services Program Lead (Procurement)

Responsibilities:

Leadership-

• Creates a working environment that encourages high performance and innovation.
• Becomes a trusted advisor and subject matter expert within the janitorial category.
• Flexibility, adaptability & conflict resolution to enable the delivery of procurement and client account goals.
• Promotes compliance with C&W’s code of conduct and DRIVE Values.
• Navigating a matrixed organization where stakeholders are in different business lines, functions or projects

Category Management-

• Establishes category plans and strategy to ensure the right solution for C&W business lines.
• Responsible for working with procurement business partners and service line leadership to align category management vision with service line and procurement priorities.  
• Drives EBITDA growth through C&W’s preferred suppliers.
• Analyze current janitorial procedures and equipment to identify areas for improvement, efficiency gains, and cost reduction opportunities. Incorporates industry best practices into category delivery.
• Utilizes demand planning to target value from supplier agreements.
• Monitors preferred supplier utilization, builds roster to ensure capability to deliver across the service line portfolios, and monitors performance to ensure capability to meet account needs.
• Ability to develop and understand data analytics, to mine data to drive in depth analysis of client 3rd party spend.
• Ensure effective commercial arrangements.

Business Influence-

• Serve as a point of contact for questions and concerns related to janitorial services. 
• Partners with MRO supplies category leader to enable janitorial supplies (jan/san) strategy.
• Develop and deliver comprehensive training programs for C&W and our clients, covering best practices, safety protocols, and new equipment/technologies. 
• Communicates preferred supplier metrics and helps the business drive greater adoption of the preferred supplier network.
• Develops and maintains strong relationships with business units and the category management team.
• Drives for results by consistently achieving goals in a timely manner.
• Develops and delivers communications with clarity and impact, ensuring consistent messaging.
• Encourages creation and brings new best in class ideas and approaches to the table for developing and executing category strategies and working within the supply market to ensure Cushman & Wakefield meets or exceeds their objectives.
• Working cross-functionally with other departments including Legal, Finance, Operations, TDS, HR, Project Management, etc. for delivery of category strategies.

Continuous Improvement/Change Management-

• Strong problem-solving skills utilizing continuous improvement techniques.
• Utilizes change management techniques to drive the development and utilization of a preferred supplier program.

Qualifications:

• Bachelor’s degree in business or a related field preferred.
• 10+ years of janitorial industry and operational experience.
• Professional certifications preferred e.g., Certified Custodial Technician (CCT), Green Masters Certification or evidence of continued professional growth
• Deep Knowledge of Janitorial Practices: Extensive experience in pricing models, cleaning techniques, equipment, and chemical usage.
• Knowledge of effective supplier risk management techniques
• Training and Instructional Skills: Ability to effectively train and mentor others.
• Problem-Solving and Analytical Skills: Ability to identify and resolve issues related to cleanliness and cleaning equipment.
• Communication Skills: Ability to communicate effectively at all levels of an organization.
• Organization and Time Management: Ability to manage multiple tasks and deadlines effectively.
• Safety Knowledge: Understanding of safety regulations and procedures related to janitorial operations.
• Capacity to develop innovative strategies and solutions, Creative problem solver,
• Contract negotiation and ongoing management skills.