Favor Delivery
IT Manager
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The IT Manager role is a service-oriented, foundational pillar responsible for working cross-functionally with every department within the organization to improve the systems we work with daily. They are responsible for supporting corporate IT design, development and maintenance. This role will be responsible for one or more of the functions within IT - process automation, device management, vendor account management, virtualization, wireless systems, office networking, AV and video conferencing, facilities technology, IT support, software procurement, and software license provisioning and rationalization.
What you'll do:
- Evaluate current processes and technology and integrate new technology.
- Manage a team of dedicated IT service professionals (administrators, specialists, etc.), including work delegation, career and performance management, and accountability for achieving service-level agreements with the organization.
- Implement and evaluate monitoring and inventory systems to manage our corporate IT assets.
- Responsible for our office hardware and AV setup.
- Partner with IT leadership to determine and manage budgets, anticipating tech needs to align with company goals.
- Manage IT metrics and KPIs aligned to company goals.
Skills you have:
- A related degree or comparable formal training, certification, or work experience.
- 5+ years of IT experience.
- Prior experience managing employees and leading teams.
- Knowledge of TCP/IP networking, Linux, Windows, and OS X.
- Independently research technical problems and propose/implement innovative solutions.
- Strong organizational and managerial skills and detail-oriented work ethic.
- Strong customer-centric approach to service.
Who you are:
- Knows of and is comfortable with dual-platform workforce, including macOS, Windows, Google Workplace, Slack, Okta, Freshservice
- Experience with IT management processes and software, including Jamf Pro.
- Comfortable and successful in an open-office environment.
- Enjoys interacting with people in person and over video conference, phone, email and chat.
- Strong written and verbal communication skills.
- Exhibits keen attention to detail and simplifies complex problems.
- Strong desire to create better service experiences through data-driven decisions.
- Watches and appreciates one of the three: Office Space, IT Crowd, or Curb Your Enthusiasm.
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
Favor Delivery Austin, Texas, USA Office
Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
