delivers world-class AI solutions that allow a business to solve their most critical problems, empowering them to run a more sustainable, safer, and profitable business. Our award-winning AI solutions predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the world’s industry leaders to analyze, optimize, and learn from data. We augment human intelligence, drive profitable growth, and achieve operational excellence.
Drive change and create a footprint.
SparkCognition is looking for an experienced and innovative to join our team who can help lead and drive SparkCognition Corporate IT Initiatives. As the IT Manager, you will be responsible for leading the technological wellness and integrity of the company. You will assist with all internal systems functions and ensure systems and technology are available to the company and its employees. As the IT Manager, you are responsible for maintaining and supporting the organization's technology solutions and its users. This is a complex position that includes many high-level tasks related to IT, security, and efficiency, in addition to leading a team.
- Lead desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions.
- Responsible for maintaining, configuring, and reliably operating computer systems, network servers, and virtualization across Linux, macOS, and Windows.
- Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.
- Resolve various technical support requests and troubleshoot relevant performance issues.
- Configure and handle user account provisioning and permissions for various software vendors.
- Assist in developing process automation procedures for system deployment (both cloud and physical assets)
- Collaborate with business leaders to understand needs, define requirements, define options, and prioritize solution delivery activities to meet business objectives.
- Partners with DevOps Engineering and Software Engineering to design and develop technology solutions.
- Assign and coordinate tasks and deliverables to internal team members, partners and vendors, and third-party solutions providers needed to define and deliver new business solutions or changes to existing solutions.
- Maintain a high-performing, scalable, fault-tolerant, secure, and compliant infrastructure.
- Maintain IT Vendor right sizing, renewals, and validity of services.
- Assists with facilitating IT security audits (internal/external) and investigations in line with company compliance requirements.
- Manage the IT Team, including, but not limited to, conducting 1:1s, establishing performance goals for team members, and establishing IT KPIs.
- Experience supporting and problem-solving various Cloud infrastructures (Azure, AWS, or GCP)
- Experience with network design, cloud architecture, and general business technology items.
- Experience with systems and data security.
- Technical & business requirement analysis and strong problem-solving and troubleshooting skills.
- Strong project management skills with good documentation discipline.
- Either directly managed or was the Technical Lead of an IT team
- Bachelor’s degree or 4+ years of experience supporting various technologies.
- Proven experience supporting infrastructure, hardware, network, SaaS/IaaS/PaaS cloud solutions, and related infrastructure operations.
- Must be a facilitator and knowledge seeker and have excellent communication skills.
What We Do
SparkCognition’s award-winning AI solutions predict future outcomes, prescribe next best actions, and help ensure worker safety. We partner with the world’s industry leaders to analyze, optimize, and learn from all types of data, augment human intelligence, drive profitable growth, and achieve operational excellence.
Our patented AI technologies, including machine learning, deep neural networks, natural language processing, and computer vision lead the industry in innovation and help accelerate digital transformation. Our solutions allow organizations to solve critical problems – prevent unexpected downtime, maximize asset performance, deliver net-zero initiatives, and eliminate accidents, all while avoiding zero-day cyberattacks.
SparkCognition’s products enable organizations to quickly capitalize on their data to provide real-time actionable insights, amplify their return on investment, and redefine best practices. Since inception, we have worked toward perfecting AI to accelerate market adoption and enhance, advance, and safeguard organizations, fostering a smarter, safer, and more sustainable future. To learn more, visit www.sparkcognition.com.
Why Work With Us
At SparkCognition, we have a culture of innovation – we tackle critical challenges with our teams of experts. We invest heavily in advancing the science of AI – our internal research group offers employees the opportunity to drive real scientific innovation. As a result, we have 170+ patents filed/pending in the US and globally.
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