Implementation Specialist

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives.
Job Description

As an Implementation Specialist, you will support implementation efforts for RapidDeploy product lines, including Radius, Eclipse, and Lightning. You will own technical aspects of standing up customer environments, including customer data sourcing, profile builds, and platform configuration activities to ensure that new customer environments are set up accurately and completely, based on project scope and requirements.

Responsibilities: 

• Lead and support technical tasks of product implementations, including customer data sourcing, profile builds, and platform configuration

• Support implementation activities, at the direction of Project Managers, to efficiently deploy new customers on RapidDeploy products

• Support and execute technical implementation activities, including configuration tasks, data analysis, and data onboarding

• Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities, including data sourcing, profile build, and platform configuration activities

• Coordinate implementation activities across internal groups, including Product, Engineering, and Customer Success, to drive efficient and accurate deployments of customer environments

• Contribute to the productization of data sourcing, profile build, and configuration processes to enable scalability and consistency in the future

• Proactively identify and communicate implementation risks to the project manager and other internal stakeholders, as appropriate

• Become an expert in the functional operation of RapidDeploy products in order to explain application features and workflows in detail to customers

Qualifications:

• 2+ years in an implementation specialist or similar role, working on deploying software for customers

• Experience implementing SaaS software products/applications - highly preferred

• Experience with data processing and/or management, including automated QA/QC - highly preferred

• Strong attention to detail and ability to focus on quality over quantity

• Excellent communication skills (customer-facing and internal), ability to collaborate with team members with different backgrounds

Preferred Skills/Experience:

• Experience serving the Public Safety industry

• Experience configuring and deploying public safety software

Target Base Salary Range: $50,700 - $100,500 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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#LI-REMOTE

Basic Requirements

• 2+ years in an implementation specialist or similar role

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.