Implementation Manager

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a highly skilled and motivated People Manager to lead and oversee a team of Implementation Business Development Managers. Pursuing an applicant with a strong background in program management to oversee the successful deployment of broadband services in our organization. The ideal candidate will be responsible for planning, executing, and managing the end-to-end implementation process, ensuring the timely and efficient delivery of high-quality broadband services to our customers. The People Manager will be responsible for guiding the team to achieve project goals, fostering a collaborative work environment, and driving continuous improvement in our implementation processes.
Responsibilities
• Leadership and Team Management: Provide strong leadership to the team of Implementation Program Managers, ensuring alignment with the company's goals and objectives.• Performance Management: Set performance expectations, conduct regular performance reviews, and provide constructive feedback to support professional growth.• Project Oversight: Oversee the planning, execution, and delivery of implementation projects, ensuring they are completed on time, within scope, and within budget.• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders, addressing concerns and ensuring clear communication throughout project lifecycles.• Resource Allocation: Efficiently allocate resources and manage workloads to optimize team performance and project outcomes.• Training and Development: Identify training needs and provide opportunities for professional development to enhance team skills and capabilities.• Process Improvement: Continuously evaluate and improve implementation processes to increase efficiency, quality, and client satisfaction.
Qualifications
• Education: Bachelor's degree in Business Administration, Project Management, or a related field. A Master's degree is preferred.• Experience: Minimum of 5 years of experience in project management or implementation roles, with at least 2 years in a leadership or managerial position.• Skills: Strong leadership, communication, and interpersonal skills. Proven ability to manage and motivate a team. Excellent problem-solving and decision-making abilities.• Certifications: PMP, CAPM, or other relevant project management certifications are a plus.
Preferred Experience • 5+ years customer facing interaction and problem-solving experience preferred.• Past team leadership experience preferred.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas