Head of Focused Categories & Premium

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Head of Global Focused Categories & Buyer Premium Services

We are seeking a dynamic Head of Global Focused Categories & Buyer Premium Services to join our Global Buyer Experience team. This is a pivotal role for a transformative leader who is passionate about delivering exceptional service to our premium buyers and sellers!

What You Will Accomplish:
•    Customer-Centric Leadership: Build and lead a high-performing team that supports our members by solving their problems efficiently and making them feel valued.
•    Strategic Partnership: Collaborate with GCX and Marketplaces partners to ensure seamless operations and develop/execute strategy.
•    Operational Excellence: Drive strategic and operational success by enhancing efficiencies, fostering continuous improvement, and exceeding service metrics and customer targets.
•    Team Development: Inspire and develop a future-oriented team of senior leaders, fostering a culture of innovation and collaboration to meet the evolving needs of our customers.
•    Objective Setting: Define clear, customer-focused objectives and achievements, ensuring alignment with business goals and operational targets related to productivity, employee retention, and budget management.
•    People-First Strategy: Design and implement strategies to engage, attract, and develop talent, nurturing their growth and potential.
•    Process Improvement: Find opportunities for process and policy enhancements, championing creative solutions that contribute to our customers, employees, and partners.
•    Resource Management: Oversee transactional expenses and significant budgets, ensuring efficient allocation and management.
•    Decisive Leadership: Make timely decisions under pressure, even with incomplete information, to maintain continuity and get results.

What You Will Bring:
•    8+ years of business experience, with 5+ years in leading high-performance customer service teams.
•    Proven leadership, motivational, and coaching abilities.
•    Significant experience in budget management and team member engagement.
•    Outstanding emotional intelligence and integrity, with a track record of successful change management.
•    Strong analytical skills and the ability to communicate complex topics clearly.
•    Excellent presentation skills and relationship-building capabilities.
•    Experience in e-commerce business models and contact center management is crucial.
 

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