Global IT Specialist

Position Overview

We are seeking an experienced and self-driven Global IT Specialist to join our growing fintech company. This position will be based in the US, and will operate as a standalone IT professional in the region, working closely with the global IT team and reporting directly to the IT Team Leader based in Israel. The role requires a strong ability to work independently, manage regional IT needs, and specialize in supporting Apple-based systems and Azure cloud platforms, all managed via Intune.

Responsibilities:

• Manage and maintain IT systems - IOS, Android, WinOS, MacOS and cloud-based platforms (Azure, Entra ID, Intune, Google Workspace).
• Configure, monitor, and enforce Intune-based policies to manage devices, ensure compliance, and enhance security.
• Provide Tier1, Tier 2 and Tier 3 support for advanced technical issues, ensuring seamless operation for end-users.
• Lead IT projects such as system migrations, integrations, and software rollouts with a focus on scalable solutions.
• Implement configuration policies to secure endpoints and optimize system performance.
• Support employee onboarding and offboarding, including user account creation, equipment provisioning, and deprovisioning, ensuring adherence to company policies.
• Develop documentation and knowledge base articles to enhance IT self-service capabilities.
• Train junior IT staff globally by sharing expertise, providing remote guidance, and collaborating on cross-regional projects.
• Ensure clear and proactive communication with remote team members and stakeholders to align IT initiatives with business goals.

Requirements:

• 2-3 years of experience in IT system administration, with proven ability to work independently and manage IT operations in a standalone environment.
• Expertise in supporting Apple ecosystems, including macOS and iOS devices, with proficiency in leveraging Intune for device and application management.
• Expertise in supporting Microsoft ecosystems, including WinOS and Android devices
• Strong knowledge of Azure cloud platforms and services, including identity management and compliance tools.
• Advanced knowledge of common office software (e.g., Google Workspace, Office 365, Azure, Entra ID, Intune, Zoho, Jira, Confluence).
• Experience configuring and enforcing device policies for security and compliance (e.g., encryption, application restrictions).
• Exceptional problem-solving skills and a proactive approach to identifying and resolving issues.
• Excellent verbal and written communication skills to ensure effective remote collaboration with the global team.
• Certifications such as Microsoft Certified: Azure Administrator, Apple Certified Support Professional, or equivalent are highly desirable.

Preferred Qualifications:

• Experience working in a global team and supporting a distributed workforce.
• Knowledge of project management tools and techniques to coordinate regional IT projects.

This is a unique opportunity to be a critical contributor to a dynamic IT environment, operating independently while collaborating with a global team. If you thrive in standalone roles and excel in managing Apple environments and Azure platforms, we encourage you to apply.

Why Work With Us

• Competitive compensation
• Unlimited PTO and a flexible working environment
• We are humble, hungry, intelligent and collaborative
• We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution).
• We also provide Life Insurance, Short Term Disability and Long Term Disability 
• Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
• 401(k) retirement plan
• Home Office Setup
• Team-building off-sites and outings