Fraud Analyst

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Our Helix fraud analyst will be responsible for monitoring financial activities, identifying suspicious patterns, and investigating and working to prevent potential fraudulent card transactions for Helix Stakeholders. The individual will use data analysis techniques to detect and prevent first and third-party debit & prepaid card fraudulent activity aiming to safeguard Helix stakeholders from financial losses and reputational damage by building rules and follow-through activities against perpetrators; key tasks include reviewing transactions, customer data, and accounting documents to identify anomalies, reporting suspicious activity to relevant parties, and developing strategies to mitigate future fraud risks.
A Typical Day:
Data analysis:
Analyze large volumes of financial data using software to identify patterns and anomalies that could indicate fraudulent activity.
Transaction monitoring:
Monitor customer transactions in real-time to detect suspicious behavior like unusual purchase patterns, large transactions from unexpected locations, or rapid account activity.
Fraud investigation:
Conduct thorough investigations into suspected fraudulent cases, gathering evidence and building rules to mitigate fraud.
Alert review and triage:
Assess alerts generated by fraud detection systems, prioritizing high-risk cases for further investigation and communication to stakeholders.
Reporting and communication:
Prepare detailed reports on identified fraudulent activities, including findings, recommendations, and preventative measures, communicating effectively with relevant stakeholders.
Fraud prevention strategies:
Develop and implement proactive fraud prevention measures based on identified trends and emerging threats.
Compliance adherence:
Ensure compliance with relevant regulations and industry standards related to fraud prevention.
Bring Your Passion, Do What You Love. Here's What We're Looking For:

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• 3-5 years of experience as a Payment Card Fraud Analyst or Equal Role that is industry related. Experience with Visa DPS Products RSM, PRS, CATS and VDM systems a plus"
• Strong analytical skills: Ability to analyze complex data sets to identify patterns and trends
• Technical proficiency: Knowledge of data analysis tools, fraud detection software, and database management systems
• Financial acumen: Understanding of financial transactions, accounting principles, and industry practices
• Problem-solving skills: Ability to quickly identify and address potential fraud issues
• Attention to detail: High level of accuracy when reviewing financial data and investigating suspicious activity
• Communication skills: Effective communication of findings and recommendations to both technical and non-technical audiences

This position requires fluent written and oral communication in English.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.