Field Engineer - Video Systems

About Us: 

Terminal builds software that digitizes, optimizes and automates the last major missing piece of the logistics technology value chain  leveraging best-in-class machine learning. Our platform provides warehouse operators with the intelligence needed to optimize their usage of trucks, trailers, chassis, containers and personnel. These are the fundamental operating assets of commerce - and represent the last great frontier of untapped data. In the process, Terminal will address many industry-wide pain points, including compliance, manual processes, equipment location, phantom costs, and labor inefficiencies. Ultimately, Terminal will become the central nervous system for the yard, seamlessly connecting all data sources to support an extensive range of essential functions. 

Overview: 

Our world class vision engineering team has built an engine that can process the movement of trucks and containers in real-time. It’s now time to unlock the potential of that engine by building SaaS applications that leverage the vision engine to transform the logistics industry.  

We’re hiring a Field Engineer to expand the reach of our solution by the installation of our solutions. Your role is critical in the technical installation and configuration of our camera-based technology. Working closely with the broader Delivery team, looking for ways to simplify the installation, configuration, and interaction with other external networks. 

 Responsibilities: 

• Understand aspects of network architecture and technology and how it is implemented in organizations. 

• Perform installation, configuration, assessment, maintenance, and technical support of Terminal solutions on customer sites. 

• Understand all aspects as it relates to the cameras and camera technology Terminal is deploying.

• Mentor and coach other members of the Delivery team to expand the knowledge and foster growth as it relates to network architecture and technologies.

• Work closely with the technical R&D team to look for ways to reduce network access challenges and improve ongoing support.

• Be a technical liaison between the commercial team and our customers, helping to streamline the process of installing and configuring the Terminal solution.

• Work closely with our customers IT organizations ensuring smooth installations in a secure manner constantly enhancing confidence with our customer base and prospective customer relationships.

• All technical documentation as it relates to network, network architecture, network topologies and tools used by the organization as it relates to customer deployments.

 Requirements: 

• Must be based in Austin, TX, or willing to relocate.

• A minimum of 5 years of experience installing and configuring IP-based video security systems, including CCTV, NVRs, and cloud-based video platforms. Hands-on experience working with camera deployment, calibration, and video network troubleshooting is essential.

• A minimum of 5 years of experience in IT installation, configuration, device management, and network analysis.

• Solid understanding of networking topologies and architecture.  Preferably in applications that relate to video streaming.

• Strong understanding of layer 3 firewalls and routing, including IPv6.

• Strong analysis and debugging skills for network throughput and performance problems from the physical layer upwards.

• Good understanding of cellular based technologies and other wireless networking such as point-to-point in outdoor environments.

• Experience installing hardware and/or networking devices in a logistics or supply chain type environment is a plus.

• Excellent communication, writing, and presentation skills. Immaculate timekeeping.

• Proven ability to work well with others in a team environment.

• Bachelor’s degree in Computer Science or compatible networking technology or related field is preferred. 

• Experience with Ansible, AWS, Cisco Meraki networking, Tailscale/Wireguard or Axis cameras would all be a strong advantage in this role.

• Willingness to travel to customer sites up to 30%. Travel will vary based on customer needs.  

What We Offer: 

Joining the Terminal team means being part of a dynamic, innovative environment where your work directly impacts the future of logistics and the global supply chain. You will work closely with a team of experts passionate about operational excellence and technological innovation. We offer competitive salaries, a comprehensive benefits package, and opportunities for professional growth.