Extended Client Services Executive

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches.

As an Extended Credentialing Services Client Service Executive (XCS CSE), your primary objective is to drive sales by qualifying and showcasing the capabilities of the Extended Credentialing Services team to potential clients. Your role involves guiding clients through the sales process, addressing objections, negotiating and closing sales, and executing service agreements. Additionally, you will be responsible for maintaining relationships with existing clients on an on-going basis.

Responsibilities

• Sales Process Management

• Demonstrate a comprehensive understanding of the selling process, guiding clients/leads through different deal stages effectively.

• Handle objections adeptly and employ negotiation techniques to facilitate successful sales outcomes.

• Pricing and Agreements

• Create and send pricing proposals tailored to the client while adhering to company and/or team pricing standards.

• Understand and negotiate service agreements to meet client needs and company objectives.

• Platform Demonstrations

• Schedule and perform product demonstrations as needed showcasing how the XCS team leverages the capabilities of the OneView platform, to include documentation and communication.

• Tailor demonstrations to address client-specific needs and highlight key features.

• Communication and Documentation

• Communicate effectively and consistently document all interactions throughout the sales process.

• Complete a "warm" handoff to the implementation team using the relevant communication medium at the appropriate stage.

• Relationship Management

• Maintain positive and professional communication (verbal and written) with both internal and external customers.

• Provide support to existing clients on an as-needed, on-going basis, ensuring their continued satisfaction with the Services we provide

• Resource Management

• Identify red flags during the sales process and involve additional resources as needed to address concerns and ensure a smooth transition.

Qualifications

• Proven experience in sales (SaaS preferred) with a track record of successfully closing deals and meeting sales targets.

• Minimum 1-2 years' experience with provider enrollment, credentialing or a demonstrated understanding of the provider enrollment lifecycle. 

• Strong understanding of the selling process, objection handling, negotiation, and deal closure.

• Excellent communication and presentation skills, both verbal and written.

• Familiarity with service agreement negotiations.

• Ability to create and present effective ROI models demonstrating the value proposition our XCS team offers.

• Positive attitude and professional demeanor in all interactions.

In return we offer:
• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs
Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different? You.