Enterprise Business Development Executive - Fuel iX (Customer Experience)

 Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected. 

Responsibilities

• Maintain a robust and up-to-date pipeline of enterprise level opportunities, identifying and pursuing existing and upsell opportunities to achieve set revenue quotas
• Develop an in-depth understanding of prospective customers’ businesses, developing and tailoring solutions to their needs and timelines
• Effectively communicate, demonstrate and present Fuel iX solution and value proposition to prospects, customers, and partners 
• Establish and cultivate relationships with multiple senior level contacts at target accounts with an emphasis on engagement with C-Suite level prospects
• Effectively articulate and educate customers on Fuel iX’s business value through compelling executive-level presentations
• Exceed quarterly and annual sales goals by building and growing a pipeline of prospects and closing new business
• Drive expertise in solution selling and managing the sales cycle for a complex business offering
• Collaborate with internal partners and operations teams to build and foster strong relationships with customers
• Stay abreast of AI, Machine Learning, and Customer Experience industry trends and developments, and build market insights into pipeline and sales strategy
• Provide accurate sales updates, reports and forecasts to leadership, contributing to overall sales strategy

Qualifications

• Current and significant experience in B2B SaaS enterprise sales with a proven track record of exceeding multi-million dollar targets
• Experience selling B2B SaaS technology and CX solutions into enterprise organizations with multiple stakeholders required 
• Experience selling digital tools into the contact center space, and deep contact center software industry product knowledge, required 
• Outstanding communication and presentation skills, with the ability to clearly articulate complex AI solutions to multiple stakeholders  
• Strong interest in operating in a fast-paced environment with shifting priorities based on market needs 
• Ability to successfully communicate and partner with cross-functional teams and internal stakeholders 
• Comfort level with change as it relates to selling an evolving product suite 
• Self-starting closer with the proven ability to grow key relationships and build a wide pipeline of new business
• Excellence in time management, task prioritization, and evaluation of situational urgency
• Well-organized, self-motivated and able to work independently with minimal direction
• Some travel to client and office locations will be expected
• Familiarity with generative AI technologies

Equal Opportunity Employer 

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.