Director of Technical Writing and Content

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Technical Writing and Content Lead in Corporate IT, is an exciting role that will enable you to develop and execute the communications strategy, ensure alignment to business goals across the company.
The individual will help Visa achieve our business objectives through strategic communications programs and support business development. The individual supports and works with Head of Corporate IT, partnering with senior business leaders and teams to advance the business agenda, manage and deliver strategic communication campaigns internally and externally, to support business objectives and drive growth in the market.
Corporate Reputation & Media Relations

• Develop and facilitate communication programs across owned, earned, paid and social channels in close partnership with regional corporate communication teams and marketing team
• Support development of media strategy and materials, manage the execution of media engagements to enhance Visa’s reputation
• Enable effective employee to employee communication in transforming Corporate IT into a best-in-class IT organization, which includes but is not limited to thought leadership building, narrative development, industry advocacy and customer and employee education
• Develop social-led campaign to support corporate brand building for the mass consumer segments.
• Maintain a regular cadence of content and brand visibility for Visa’s market leadership in multiple channels and social media including LinkedIn
• Support issue preparedness and crisis management, develop responses for target stakeholders.
• Provide guidance and expertise to cross-functional teams on emerging trends and issues facing the company broadly
• Report media trends and sentiments, measure outcomes and impact

Integrated Communications & Employee Engagement

• Collaborate with internal functions such as Marketing team and Government Engagement team to elevate brand reputation and engagement through integrated strategic plan
• Support the development and execution of effective employee engagement plan, building a culture to create the next wave of momentum and be the great place to work

Social Impact & Administration

• Collaborate with a network of local community, business partners and volunteering leaders to develop and lead social impact programs that link to Visa’s sustainability and business strategies
• Work closely with regional and global social impact team to develop, adapt and leverage resources in diverse internal and external platforms
• Assist with budget tracking, opening scope of work requests, managing and reconciling purchase orders and complete timely receiving in accordance with Visa policies

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• Bachelor’s Degree or above in Communications, Journalism, Marketing, or related disciplines
• At least 8 years of solid experience in public relations within technology or financial services, or a relevant field, ideally with in-house and/or agency background

Preferred Qualifications:

• Experience in managing and executing a diverse spectrum of communication programs, including media relations, B2B communication / campaign, issue management, content development, thought leadership building, community engagement, influencer relations, social impact, and integrated branding campaigns
• In-depth understanding of socio-political landscape and kept abreast of current affairs
• Skilled in strategic communication planning, grounded on insights, direction setting and measurable results
• Knowledge and experience in delivering strategic communication projects end-to-end
• Excellent story-telling abilities, including interpersonal and presentation skills
• Proven ability to effectively draft, edit and proofread communication materials
• Strong business acumen and be an adaptive learner with strong attention to detail

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 145,400.00 to 210,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.