Director, Program Management Ecosystem Risk

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Join our Ecosystem Risk Programs team as the Director of Program Management. We're a Global Risk function dedicated to safeguarding the security and integrity of the payment ecosystem from illegal and fraudulent activities. This role is pivotal in shaping strategy, design, and deployment of risk programs, adapting them as the payment and threat landscapes evolve. The position requires a collaborative leader with presence who can work with internal and external stakeholders to develop these programs, ensuring they align with Visa's business strategy and its growth across Visa Commercial, Money Movement Solutions, and Value Added Services. You'll influence policies, programs, narratives, and technology solutions to tackle emerging risks, drive projects and ensure their timely operationalization.

Be a part of our mission to shape the future of secure payments.

Essential Functions

• Lead end to end planning and execution of initiatives that support Visa’s growth strategy.
• Drive robust program lifecycle management through program effectiveness assessments.
• Work closely with Technology organization to develop business requirements for new initiatives.
• Maintain and enhance key risk programs, including the Visa Integrity Risk Program, Visa Acquirer Monitoring Program, Visa Issuer Monitoring Program as well as Visa’s Acceptance Risk Standards.
• Plan, develop, execute project plans to ensure timely delivery of key initiatives.
• Meet KRI goals by designing and implementing scalable solutions, from problem scoping to solution implementation.
• Collaborate with cross-functional teams, Technology, Legal, Comms, Finance to drive projects.
• Engage regularly with regional risk teams for consistent program execution and enhancement feedback.
• Develop and support training deployment, implement governance, and contribute to program MIS and reporting.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• 8+ years experience in the Payments Risk, Trust and Safety, Brand Protection space or has dealt with Fraud related issues involving merchants, acquirers, third parties, or networks

Preferred qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 8+ years of experience in Payments Risk Management or Trust and Safety focused on management of risks related to fraud, illegal and prohibited activity.
• Industry Knowledge: Strong understanding of Visa Rules, Risk Programs, Acquiring, and transactional processes.
• Program Driver: Demonstrate strong experience in driving programs, projects, and collaborating in large, matrixed organizations.
• Action-Oriented: Ability to thrive in a fast-paced environment, with strong execution skills.
• Strategic Thinker: Apply strategic thinking and superior problem-solving skills in trust, safety, and security.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 152,200.00 to 220,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.