Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?
Mission Lane is currently seeking a dynamic and customer-centric Director of Product Management to lead our team's efforts in enhancing credit access for both current and prospective customers. In this pivotal role, you will be responsible for guiding the team in shaping and implementing a vision, strategy, and roadmap for expanding credit offerings at the optimal time and in the appropriate amounts to support customers on their financial journeys. Mission Lane utilizes credit access as a tool to assist customers in their financial advancement, while simultaneously generating business value to foster expansion of our company's goals and mission.
As the leader of this space, you will develop innovative mechanisms to responsibly expand credit access, ensuring we grow with our customers while also identifying new ways to reach and serve potential customers. You will balance risk, opportunity, and business impact to create scalable solutions that drive customer acquisition, engagement, and long-term financial success. You will work closely with cross-functional teams—including data science, risk, engineering, and design—to build products that unlock financial opportunities and foster lasting customer relationships.
As the Director of Product Management, you will:
- Shape and drive the product vision and strategy – Lead the strategy and execution for expanding credit access to prospective and existing customers, ensuring they receive the right amount of credit at the right time to support their financial growth and our business objectives.
- Lead and inspire a high-performing team – Manage and develop a team of product managers, fostering a culture of curiosity & analytical rigor through test and learning with customer obsession.
- Leverage credit insights to drive innovation – Partner with credit and data science teams to understand credit models and policies, using these insights to build innovative customer-centric experiences and reshape how we think about credit access through our customers’ lifecycle.
- Be the voice of the customer – Deeply understand customer needs, behaviors, and pain points through research and data. Advocate for customer-centric solutions that enhance their financial journey and build long-term trust.
- Champion fairness and transparency in credit – Advocate for clear, responsible, and customer-first credit experiences that empower individuals to make informed financial decisions.
You’ll thrive in this role if you have:
- Proven leadership in product management – 6-10+ years of experience in product management, with at least 2 years leading and mentoring teams.
- Customer-obsessed mindset – Passion for building fair, transparent, and customer-first experiences that drive long-term financial growth.
- Deep experience in credit, lending, or financial products – Strong understanding of credit access, financial services, or risk-based decisioning. Experience working with credit models or policies is a plus.
- Strong strategic and analytical skills – Ability to balance business impact, risk, and customer needs while making data-driven decisions.
- Strong collaboration and communication skill – Proven ability to work effectively with across technical and non-technical partners and influence stakeholders at all levels.
Bias for action – Ability to drive execution in a fast-paced environment, making thoughtful decisions with imperfect information.
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Compensation
Base Salary: $169,000 - $207,000 USD
Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
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At Mission Lane, we’re committed to a workplace built on respect and dignity, where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger, and we intentionally foster an inclusive environment where employees feel valued, respected, and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.
Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving.
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