Director, Clinical Services - Utilization Management

Director, Clinical Services - Utilization Management
Join Us. Let's make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who We Are:
Iodine Software LLC is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights and empowering intelligent care. We profoundly believe the future of healthcare, and the survival of healthcare systems, rests in a strong, symbiotic relationship between dedicated clinicians and executives who do the work and the most powerful, predictive tools available so they can meet with confidence the delicate balance of quality, efficiency, and system financial resilience.
Our powerful predictive engine complements the skills and judgment of healthcare professionals. We interpret raw clinical data to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery - facilitating critical decisions, scaling clinical workforces through automation, and improving the financial position of health systems.
What you'll do:

• Lead and manage the clinical UM team to ensure that all Iodine clients are able to successfully adopt the UM product and achieve a successful ROI.
• Drive individual Clinical UM team members behaviors to ensure client success through regular monitoring of client data and identification of action plans .
• Develop and coach individual UM Clinical Program Consultants to provide appropriate education, mentoring and clinical support to client leaders and end users that ensures client satisfaction and expected outcomes .
• Execute processes and programs to improve client engagement and adoption to mitigate client risk and drive value resulting in renewal and expansion opportunities.
• Foster and manage strong, strategic, long-term client relationships with client decision-makers and industry influencers.
• Serve as a point of escalation for client issues and work directly with clients and internal departments to ensure resolution occurs.
• Report out on client health to Iodine leadership, proactively identify risk clients and provide mitigation strategies as needed.
• Advocate for product enhancements/new features and influence roadmap planning, based on client input and needs.
• Drive innovation of the Iodine Software products and establish best practice workflows for internal and external users.
• Maintain client loyalty by coaching the UM clinical team to serve their clients above and beyond their expectations.
• Work to be seen as an industry thought leader.
• Enhance the client experience through SME articles provided within the Iodine Software.
• Collaborate with the Data Science and Product teams to provide subject matter expertise for product development and enhancement.

What we'd love to see:

• Bachelor's degree in nursing or Bachelor's degree in another field with Associate's degree in nursing
• 10+ years in a clinical role
• 3+ years of work experience in a inpatient hospital UM/UR role
• Experience with MCG and Interqual
• Progressive growth in clinical leadership
• Staff management experience
• Program strategy and goal setting experience
• Strong persuasion skills to assist customers who have difficulty with change management
• Experience presenting to others
• Strong verbal and writing client-facing communications skills are needed to both gather information, ideas and to present features and functionality
• Experience with communicating through conflict to achieve agreed upon outcomes
• Experience working/managing multiple concurrent projects and tasks while staying on track and meeting commitments
• Experience identifying opportunities and potential gaps in order to contribute proactive ideas for improvement
• Experience managing timelines and evolving client expectations and deliverables including prioritizing and escalation
• Ability to travel up to 40%, as necessary
• Travel schedule is based upon client need and availability

Preferred Requirements:

• Credentialed in UM/UR
• Master's degree in a clinical field, business or healthcare related field
• Experience in client management with a healthcare technology or consulting company
• Collaborator DNA with a desire to solve for the interests of our clients and of our business
• Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary

What we offer:

• Health Benefits Package: Medical, Vision, Dental
• Telehealth
• Pharmacy Resources
• Savings and Spending Accounts
• Life & AD&D Insurance
• Disability Insurance
• Travel Assistance and ID Theft Protection
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pet Insurance
• Employee Assistance Program
• Lifestyle Spending Benefit
• Legal Plan
• 401(k) Retirement Savings Plan and Match
• Company Equity

Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin and on our website at www.iodinesoftware.com .
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At Iodine Software, we don't just accept DIFFERENCE - we celebrate it, we support it, and we flourish on it for the benefit of our employees, our products, and our community. We pride ourselves to be an equal opportunity workplace and are an affirmative action employer and a member of E-verify. We are committed to offering equal employment opportunities without regard to any legally protected characteristics. If you need a reasonable accommodation, please email [email protected] .
**You must be currently authorized to work full-time in the United States**