Delivery Manager

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Technical Delivery Manager to join our Services Delivery team. This leader will be responsible for our Platform Technical Implementation Team organization that installs and configures our Q2 Digital Banking Platform for new Financial Institution clients. This individual will be focused on quality, efficiency, automation, and consistent configuration of the software solution with an eye toward process improvement, team leadership and individual mentoring.
A Typical Day:

• Lead a team of engineers working on production and non-production environments for new Financial Institution customers.
• Build and maintain strong and successful teams in an organizational culture of high accountability.
• Collaborate with Director, Technical Delivery, and other leaders in Platform Ops to deliver customers on time, and with high quality.
• Establish systematic procedures for periodic review, assessment, and prioritization of new cross-team processes.
• Drive business process analysis to improve end-to-end solution efficiency and automation: gather data, ask questions, understand gaps and opportunities and drive recommendations with stakeholders across multiple organizations. Perform gap analysis on current and planned implementation of new technologies and processes. This involves understanding planned vs. actual (or realizable) efficiency gains/cost savings and clearly articulating gaps to plan along with any recommendations to resolve gaps.
• Provide key management reporting / metrics for defined goals and objectives.
• Think and implement a flexible working model to seamlessly collaborate with global teams in a 24x5 operating model.
• Identify opportunities for automation & process maturity to reduce configuration time across all phases of delivery while maintaining high quality.
• Help manage the enterprise client relationship and effectively communicate expectations.
• Help ensure all security, availability, confidentiality, and privacy policies and controls are adhered to.

Bring Your Passion, Do What You Love. Here's What We're Looking For:

• Typically requires a bachelor's degree in a technical field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• Typically requires 2+ years managing and developing employees
• 5+ years of related experience managing technical delivery teams of 5+ individuals.
• 5+ years of related experience in developing and successfully driving new programs and processes, especially across multiple teams and organizations
• 4+ years of experience with business processes and business analysis in an enterprise software or system engineering environment
• Proven success in internal and client-facing communication and expectation setting.
• Established ability to work closely with Product and R&D organizations to constantly drive improvement in process, timeline adherence and quality of deliverables.
• Experience working and managing successfully in a global delivery environment.
• Detail-oriented, and able to thrive in a high-growth, fast-paced environment.
• Data-driven, with an aptitude for continuous improvement.
• Strong analytical and problem-solving capabilities.

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.