Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? At Rev, we value service, ownership, and growth. We are seeking a dedicated and enthusiastic Customer Success Manager to join our team and help strategically grow our enterprise accounts.
As a CSM at Rev, you will be the primary point of contact for our clients, ensuring they receive exceptional service and achieve their desired outcomes using our SaaS products. You will play a crucial role in driving sales, account growth, and expansion by understanding client needs, promoting product adoption, and identifying opportunities for organic growth. Your responsibilities will include onboarding new clients, providing ongoing support, and collaborating with cross-functional teams to advocate for customer needs.
- Serve as a trusted advisor to a portfolio of clients, focusing on sales and account growth
- Establish and nurture long-term relationships with champions and executive sponsors
- Proactively recommend use cases and best practices for Rev’s solutions to drive expansion
- Negotiate and complete annual renewal contracts, ensuring account retention and growth
- Deliver onboarding for new customers, achieving the expected time-to-first value
- Monitor overall client health status, product adoption, and usage to maximize contracted credits
- Create Success Plans for high-value clients, identifying outcomes and paths to achieve them based on their current products
- Conduct discovery to uncover opportunities for organic growth and expansion within existing accounts
- Ensure clients achieve high ROI/value and measurable results
- Identify at-risk clients and drive efforts to resolve issues, save the client, or optimize credit usage
- Drive resolution of product and experience issues requiring cross-team collaboration
- Conduct periodic check-ins, health checks, and business reviews
- Keep clients updated about products, features, changes, etc
- Identify and contribute to strategic growth opportunities
- Share insights and feedback with the product team to improve Rev’s products and experiences
- Create documentation and customer training materials
- Develop Account Plans with Account Managers, identifying paths to future growth opportunities
- 3+ years of experience in customer success, account management, or a related role
- 2+ years in a customer success role with experience working at a SaaS B2B company
- Proven track record in sales, account management, and driving account growth
- Proficiency in using CRM software and other customer success tools (i.e. Salesforce)
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
- Excellent problem-solving skills and strategic thinking ability
- Ability to manage multiple customer accounts and priorities simultaneously
- Passion for customer success and a customer-centric mindset
#LI-Hybrid
is a speech technology company that offers human and AI solutions to help the world's communicators and creators transform audio and video into meaningful knowledge.
Designed for accuracy and scale, Rev produces transcripts, global subtitles, and closed captions with 99%+ accuracy for over 1M users and 63% of the Fortune 500. Equipped with 6.5 million hours of real-world data and a community of human transcriptionists, Rev elevates any audio and video operation with time-saving AI and human-led Speech-to-Text solutions for creating content at speed. Further, Rev offers custom API builds on top of transcription services to further increase engagement and capabilities.
Our mission is to unlock the full power of human speech, amplifying voices, stories, and ideas that might otherwise go unnoticed. We believe in bridging the gap between individuals, communities, and global audiences, and fueling connections and experiences that drive meaningful change.
Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. We firmly believe that a thriving employee community, driven by a sense of purpose and continuous professional growth, is essential to delivering exceptional products and services. Oh, and did we mention the perks?
- Competitive Salary
- 401K
- Health, Dental, and Vision
- Parental Leave
- Generous PTO and Paid Holidays
- Competitive Stock Options
- Parking and Transportation Benefits
- Health and Wellness Benefits
- Desk and Home Office Stipend
- Learning and Development Stipend
- 4 Weeks Paid Sabbatical After 5 Yrs
- Charitable Giving Match Program
If you are based in California, we encourage you to read this important information about our Privacy Policy for California residents linked here.
What We Do
Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world's most accurate speech AI. and the world's largest community of freelancers working side-by-side.
Rev's suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. Rev also boasts seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.
Founded in 2010 by five MIT alumni, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. Rev was recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world's foremost engineers and speech scientists.
Our promise is to create great work from home jobs, powered by AI. Our vision is to transcend all barriers of communication. Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!
Why Work With Us
Forbes: Driving Non-Linear Revenue And Profit Growth At Rev.com
https://www-forbes-com.cdn.ampproject.org/c/s/www.forbes.com/sites/stephendiorio/2021/07/07/driving-non-linear-revenue-and-profit-growth-at-revcom/amp/
Gallery
.jpg)
