Customer Success Executive, RCM Services

As a Customer Success Executive, this professional will be responsible for having a deep understanding of customer needs and fostering an enduring relationship with our RCM customer. They will possess proven communication skills, negotiation and interpersonal skills, and a results-driven personality with a focus on customer satisfaction, product upsells, and retention. This professional will possess an inquisitive mindset, exceptional investigative skills, and a self-starter who is interested in finding the best solution to fit the needs of our customers. There may be approximately 40-50% travel required for this role.

Responsibilities:

- Increase RCM customer engagement

- Develop and nurture relationships with existing customers, serving as subject matter expert in the Revenue Cycle Management area.

- Regularly check in with customers, understand their evolving needs, and identify opportunities for additional services.

- Educate customers on the features and benefits of the software solutions to drive adoption.

- Act as the customer advocate within the company, and provide feedback across the organization.

- Monitor RCM contract renewals and proactively engage with clients to secure renewals.

- Identify opportunities for upselling additional RCM products or services to meet customer needs.

-Continue to build our RCM marketing strategy that includes an ROI component along with creating a presentation to assist in helping prospects understand the advantages of RCM Services.

- Maintain and develop a sales pipeline to ensure sales targets are consistently met.

- Build and maintain relationships with peers, partners, and clients.

Requirements:

- Bachelor's degree in Business, Marketing, Computer Science, or a related field.

- Proven experience as a Customer Success Manager or in a similar client-facing role.

- Work effectively within a collaborative and cohesive, team-based environment.

- Proven communication skills - verbal, written & presentation, negotiation, and interpersonal skills.

- Ability to understand RCM concepts and translate them into client-friendly terms.

- Proficiency in CRM software and other relevant tools.

- Results-driven with a focus on customer satisfaction and retention.

- Exceptional problem-solving skills.