Manager, Customer Development (Hybrid)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

 CrowdStrike is seeking a results-oriented Customer Development Manager who is ready to change the game! Leading a team of representatives (CDRs), you are responsible for driving pipeline generation for our customer sales teams. You thrive on in-person collaboration, a strong office culture, and cross-functional teaming. Your passion for on-boarding and mentoring CDRs will develop the future bench for our sales leaders. If you enjoy a fast-paced environment and managing CDRs who support high volume sales, this challenge is for you!
 

This role is hybrid, working  three days a week in the office. Residing within commuting distance of our Austin, TX office is required. 
 

What You’ll Do:

• Lead a team to over-achieve targets and deliver high-quality pipeline.

• Manage CDRs to execute on weekly campaigns, call-out days and KPIs including daily metrics, forecasting, and pipeline management.

• Engage with CDRs and managers, sharing best practices in prospecting techniques, including phone, email, social outreach, and use of intent data; and identifying cross-sell and upsell opportunities.

• Partner with Regional Directors and Sales Account Managers on territory development, and account planning.

• Attract, hire, and develop world-class CDR talent

• Coach, mentor and motivate to ensure a successful customer sales development team is in place and understands the role they play in generating revenue for the company.

• Provide analysis and insights on pipeline creation, lead quality, and team performance to CDR and sales account manager leadership.

• Collaborate with CDR stakeholders to ensure the team is supported to achieve goals i.e.) marketing, operations, enablement, etc.

• Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs; and ensuring timely participation in CDR Readiness and Sales Readiness programs.

What You’ll Need:

• 1+ years experience as a team lead or SDR/CDR manager

• Consistent track record of meeting and exceeding pipeline targets and KPIs..

• Strong EQ skills, practicing active-listening and empathy.

• Experience with Salesforce, Outreach, LinkedIn, 6Sense, and sales dashboards (Tableau, etc.)

• Passion for coaching your SDRs/CDRs to higher performance.

• Organized with problem-solving skills, and attention to detail.

• Strong communication and presentation skills.

• Possess a growth-mindset: fast learner, motivated, and driven

• Understands the cybersecurity landscape.

• 1 year of closing experience for a technology company is a plus!

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $74,000 - $130,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.