At SailPoint, the Community and Education team is on a mission to continue scaling our 100k+ member online community as the trusted, go-to destination for identity security professionals to develop their skills, share best practices, and grow their industry connections. We are seeking a dynamic community manager and evangelist with exceptional relationship-building, communication, and program management skills who will champion our community among technical industry professionals and internal stakeholders.
Responsibilities:
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Lead community planning in alignment with SailPoint’s business objectives, including defining objectives and key results, identifying priorities and initiatives, and driving execution.
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Manage community communication policies and practices and oversee forum moderation to reflect SailPoint’s brand and create a community culture aligned with SailPoint’s values.
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Build and run programs to acquire new members and to activate member engagement and advocacy, including the community gamification strategy, new member onboarding, communication programs such as newsletters and blogs, community challenges, and more.
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Develop relationships with community ambassadors and super users to expand user-led growth and content development.
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Engage with our Technical Community Advocates and Event Manager to create and deliver technical educational content, including events and webinars, product forum responses, wiki articles, and more.
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Guide community platform development, working with vendors to prioritize features and bug fixes that improve member experience.
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Collaborate with Digital Marketing to develop a cohesive digital experience across SailPoint, build new webpages, improve content, and optimize search results.
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Cultivate relationships and meet regularly with internal stakeholders (Customer Success, Marketing, Developer Relations, Product Management, Professional Services, Support, IT, Operations), to gain internal buy-in and support for community building efforts.
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Lead quarterly business reviews with leadership to provide insights on community ROI, growth, and engagement and updates on key initiatives and programs.
Requirements:
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4+ years in Community Management
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Technical aptitude to learn and implement technology, systems, and tools
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Data-driven decision-maker with ability to set goals, KPIs, and priorities
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Exceptional program management and execution, with a knack for scaling impact and business
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Strong relationship-building, networking, and influencing abilities
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Excellent writing and presentation skills
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Self-starter who enjoys innovation, experimentation, and strategic risk-taking
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Team player adept at bringing people together to solve problems
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Strong track record of working collaboratively across global organizations and effective stakeholder management
Preferred:
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Marketing or Communications experience, a plus
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Experience managing community platform, a plus
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$91,910 - $131,300 - $170,690
Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
SailPoint Austin, Texas, USA Office
11120 Four Points Drive , Austin, TX, United States, 78726
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