Senior Manager, Commercial Sales

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is a chance to create a human connection.

As an experienced Commercial Sales leader, you will develop and execute a multi-faceted Commercial sales strategy to increase our market share whilst building the highest levels of customer and team satisfaction. You will manage a team of highly driven, successful sales professionals, who are equally focussed on acquiring new logos and growing the revenue from their installed base.

Responsibilities

• Provide strong Commercial sales leadership, vision and direction for the sales team and broader Zendesk sales organization.

• Continue to hire, grow, lead and empower your impactful Commercial sales team.

• Be accountable for the attainment of your sales representatives assigned new customer acquisition and financial performance targets.

• Supervise and analyze sales activities to understand and capitalize on buying trends and patterns in your target region.

• Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends.

• Be able to establish relationships both internally and externally at the C-suite.

• Establish policies, processes and procedures that will ensure revenue growth.

• Get stuck into the weeds and do what is vital for the customer and your team.

Requirements

• Validated experience of leading high-performance teams with ideally a minimum of 10 years sales experience, 5 of these would be in a Sales Management capacity.

• Knowledge or a good understanding of the Commercial market within Emerging Markets, ideally in customer interaction.

• Innovative manager with strong SaaS/tech sales experience.

• Proven record of success, driving revenue growth against quota and increased profitability.

• Strong experience and understanding in multiple sales methodologies.

• Ability to be enthusiastic and creative in driving pipeline development.

• Ability to provide accurate forecasting of pipeline development and management.

• Entrepreneurial and focused with a passion to succeed.

• Analytical and driven throughout all stages of the sales cycle.

• You will love it at Zendesk, we want you to bring your genuine self!

The US annualized OTE (On Target Earnings) range for this position is $249,000.00-$373,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.