Client Onboarding Specialist

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
We are looking for an exceptional candidate to join our team as a Client Onboarding Specialist who will work with existing clients, prospects, and third-party vendors throughout their business launch and ongoing expansion of business with Apex Fintech Solutions' offerings. The successful candidate will be a self-starter with strong client service skills, project management skills and a desire to innovate by improving processes and increasing efficiency. The candidate will be responsible for assessing a client's business needs, determining project requirements, establishing strong relationships with clients and prospects, collaborating across multiple internal and external stakeholders, and ensuring timely project completion.
Client Onboarding is a dynamic and regulated function in Operations responsible for client documentation, regulatory requirements, account configurations, and data integrity. The team serves as a key point of contact for a wide range of clients during their initial onboarding process and throughout their lifecycle with the Firm, assisting with their milestones, i.e., business expansions, asset conversions, terminations. The team is focused on providing best-in-class client service and subject matter expertise to our clients and business partners. The team's unique position allows them to collaborate closely with Sales, Relationship Managers, Compliance, Legal and various Operations teams to find effective solutions for optimizing and streamlining internal processes.
Duties/Responsibilities

• Act as a primary point of contact for the client throughout the implementation process from the project assignment to go-live.
• Execute on the onboarding and implementation playbook based on client type, scope and structure.
• Lead client calls and periodic check-ins to guide them through the documentation and implementation requirements and timelines, project status and client deliverables.
• Recognize, manage and escalate key risks or changes to the project scope or schedule.
• Resolve any blockers or challenges that may arise with the client or with internal deliverables promptly and collaboratively.
• Deliver an engaged, informed, and timely client experience through the implementation process.
• Establish effective communication channels with both clients and internal stakeholders to provide transparency on deliverables, milestones, blockers and overall status, ensuring accountability and clarity across the parties.
• Identify, propose and implement enhancements leading to a more efficient and streamlined onboarding journey.

Education and/or Experience

• Bachelor's Degree or equivalent work experience required.
• 2+ years' experience in a client facing role in the financial industry, preferably related to client onboarding, brokerage operations or client service.
• FINRA SIE and Series 99 Licenses required (or willingness to obtain)
• FINRA Series 7 License preferred

Required Skills/Abilities

• Strong project management skills with the ability to build and maintain structure.
• Outstanding interpersonal skills that allow for establishing deep relationships with clients and internal teams.
• Excellent verbal and written communication skills and ability to tailor messages to appropriate audience.
• Attention to details and exceptional organizational skills with ability to prioritize tasks in a high-paced environment.
• Proactive, self-starter mentality with high level of ownership and who can work independently, to gather information, make decisions and drive results.
• Proficiency in JIRA is preferred.

Work Environment

• This job operates in an office environment.

​ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#operations #associate #full-time #LI-JC1 #APEX
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.