Cadillac District Manager Aftersales - New York City

Description
Work Arrangement:

• Remote: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis and cover territory visits to dealerships in a reoccurring frequency.
• Territory for this position will cover parts of New York, Rhode Island, Connecticut, and Massachusetts.
• The selected candidate must live in New York City or southern Connecticut .
• This job may be eligible for relocation benefits.

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we've made are moving us closer to realizing this vision.
The Role:
The District Manager Aftersales, Cadillac role has responsibility for executing "consultative" dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.
Unique to this role is the opportunity to work closely with the entire Cadillac Team to ensure Cadillac values are present in all aspects of our Cadillac dealerships, including Parts and Service. The Cadillac Customer and their Cadillac vehicle are exceptional, so their service experience must be too. We work daily to strive for greater heights in delivering a tier one luxury service experience.
What You'll Do:

• Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM's and the dealer's sales, retention, and revenue priorities
• Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
• Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations
• Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
• Evaluate the dealership's service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.
• Analyze marketing and merchandising plan, including dealership's digital presence, against GM brand direction, current market trends and dealership's customer needs to identify business opportunities
• Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor
• Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations
• Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support
• Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and achieve resolutions
• Achieve a solid understanding of the competitive service environment within assigned markets
• Manage time and projects and measure/prioritize work effectively with limited supervision
• Develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing - Product, Price, Place, Promotion.
• Collaborate across the Cadillac team to ensure a seamless delivery of the Cadillac brand, both in and out of our Cadillac dealerships

Additional Description
Your Skills & Abilities (Required Qualifications):

• 4+ years of experience in the automotive industry; Luxury automotive experience highly preferred.
• Experience in a parts-focused position required
• Strong understanding of consultative selling skills
• Advanced knowledge of:
  
  • Car Parts and Service Systems
  • Dealer operating report and fixed analysis tools
  • Dealership profit department's structure and interconnectivity
  • Consultative selling skills
  • Dealership service Business Development Centers
• Ability to conduct Training & Facilitation of Meetings (dealer meetings, dealer personnel training)
• Business Acumen including Basic Automotive Technical knowledge
• Understanding Metrics and Reports
• Must be able to accept feedback, be coachable and have strong knowledge of conflict resolution
• Information Management (utilizing & interpreting appropriate reports and resources)
• Prioritization of Personnel Resources
• Strong Networking (establishing rapport with dealership & GM personnel)
• Computer, Data and Analytic Skills
• Bachelor's Degree, or equivalent experienc

Competencies:

• Builds Relationships
• Communicates Powerfully and Prolifically
• Drives for Results
• Problem Solving
• Demonstrates Innovation and Creativity
• Shows Initiative
• Adaptability
• Inspires & Motivates Others to High Performance

The ability to legally operate a motor vehicle on a regular basis is required
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
The expected base compensation for this role is: $83,800 - $133,900. Actual base compensation within the identified range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.